VCC Live
By VCC Live
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
What do you like best? Dashboards provide access to relevant data and can be customized easily. What do you dislike? There occasionally seems to be a lag in data. Not sure if is server hardware or network related What problems...
What do you like best? There are many ways to customize inbound or outbound campaigns What do you dislike? The version we used was still local install and not cloud based Recommendations to others considering the product: ...
What do you like best? We like the whole system. Ability to set a theme. Transparent project statistics. Fast work and data export. Storage available to us for three months. Option to turn on assistance to the operator during a real call. Real-t...
What do you like best? The real monitoring view is very useful to check on all the agent at the same time. The option to customize the agent interface is cool and easy to use. The statistics are also fundamental in contact center environment and VC...
What do you like best? Power dialar, quick setup, fast, easy to handle What do you dislike? Phone number handling on manual call eg. Recommendations to others considering the product: I really advice to use VCC if your...
VCC Live offers 4 pricing plan(s):
- Standard — USD60.00 /Month
- Professional — USD85.00 /Month
- Multichannel — USD105.00 /Month
- Premium — USD0.00
VCC Live does not currently offer a free trial.
VCC Live provides Phone,Online (Ticket) support.
VCC Live is Cloud Hosted software.
VCC Live provides Help Guides,Blogs,Video Guides for training.
