About

CloudTalk is a virtual phone system for businesses that want a local presence with an international phone number. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools that ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Progressive Dialer
✓ Predictive Dialer
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring

Screenshots

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Pricing

Starter

USD30/User/Month

Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)

Contact Sales

Essential

USD40/User/Month

All Starter features
plus
Advanced analytics with unlimited history
Real-time client dashboard
Integrations to other systems
Open API
Skill-based routing
Smart queueing
SMS / Text messages
Workflow Automation
All Starter features
plus
Advanced analytics with unlimited history
Real-time client dashboard
Integrations to other systems
Open API
Skill-based routing
Smart queueing
SMS / Text messages
Workflow Automation

Start Free Trial

Expert

USD60/User/Month

All Essential features
plus
Salesforce integration
Power Dialer
Smart Dialer
Call Monitoring (Call Barging
Call Whispering)
Wallboards
Speech to text
Single Sign-On (SSO)
SQL Exporter
Unlimited concurrent calls
All Essential features
plus
Salesforce integration
Power Dialer
Smart Dialer
Call Monitoring (Call Barging
Call Whispering)
Wallboards
Speech to text
Single Sign-On (SSO)
SQL Exporter
Unlimited concurrent calls

Contact Sales

Custom

USD0

All Expert features
plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support
Custom reporting
SLA
All Expert features
plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support
Custom reporting
SLA

Get Started

User Reviews + Write a Review

RC

Ryan C

"Everything Was Great Until We Actually Tried To Use The Service"

What do you like best? The upfront sales experience was good. The representative walked us through the features after confirming our needs. The interaction was pleasant and informative. What do you dislike? The level of service after we ...

CI

Consultant in Computer Software

★☆☆☆☆

"Bad service with continuous issues- moved to competitor"

What do you like best? Easy to use and synchronized with pipedrive What do you dislike? Takes time to appear on pipedrive and a lot of issues for international numbers. At least once a week services were down- we cancelled out contra...

AI

Administrator in Architecture & Planning

★☆☆☆☆

"Avoid! Full of glitches and poor customer support!"

What do you like best? The UI seems good from initial glance but... What do you dislike? The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We ...

UI

User in Human Resources

★☆☆☆☆

"Inconsistent"

What do you like best? I like being able to make calls over Wifi from any device. What do you dislike? Majority of the time I do not hear a dial tone, nor does the person on the other line hear me or I cannot hear them. I usually have to...

AI

Administrator in Information Technology and Services

★☆☆☆☆

"Cloud talk is not very intuitive. It does not follow basic call routing standards"

What do you like best? The transfer function is quite simple. It is made rather easy to transfer between different users What do you dislike? The call routing, this dosnt seem to have a "longest waiting" option and the calls seem to get ...

Read All 627 Reviews

Frequently Asked Questions

How much does CloudTalk cost? ▼

CloudTalk offers 4 pricing plan(s):

Starter — USD30.00 /User/Month
Essential — USD40.00 /User/Month
Expert — USD60.00 /User/Month
Custom — USD0.00

What is CloudTalk used for? ▼

CloudTalk is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Progressive Dialer
Predictive Dialer

Does CloudTalk offer a free trial? ▼

Yes, CloudTalk offers a 0-day free trial.

What support does CloudTalk provide? ▼

CloudTalk provides Online (Ticket),Business Hours support.

Is CloudTalk cloud-based or on-premise? ▼

CloudTalk is Cloud Hosted software.

What training resources does CloudTalk offer? ▼

CloudTalk provides Help Guides,Video Guides,Blogs for training.