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UJET

UJET

By UJET

★ 4.8  ·  269 reviews Contact Center Operations Software Onetime(Perpetual License)
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About
UJET's contact centre management software helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals, enabling agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET are capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.
Pricing
UJET
USD0
  • Multiple Languages and Locale Support
  • Cloud-native
  • Secure Platform
  • Advanced Call Management
  • CRM and WFM/QM Integrations
  • Custom Queue Configuration
  • Intelligent Call Routing
  • Multiple Languages and Locale Support
  • Cloud-native
  • Secure Platform
  • Advanced Call Management
  • CRM and WFM/QM Integrations
  • Custom Queue Configuration
  • Intelligent Call Routing
Get Started
User Reviews + Write a Review
UI
User in Consumer Services
★★★★☆
"Great So Far!!! It is easy to use and understand"

What do you like best? IT makes chats easily accessible and gives notifications which are always visible What do you dislike? I don't dislike much, honestly. It works great for me. Recommendations to others considering the pro...

UI
User in Consumer Services
★★★★☆
"It has been a wonderfull experience!"

What do you like best? That you can easily change your status on ujet and it is the mosr wonderful tool for customer service that can exist right now at the market What do you dislike? That sometimes there is some issues to log in. ...

CM
Camille M
★★★★☆
"UJET is Easy to use and Reliable"

What do you like best? UJET is very straight forward and easy to understand. UJET Also automatically makes Zendesk Tickets! What do you dislike? UJET doesn't work well when it's open inside of Zendesk What problems are you sol...

TD
Tejesh D
★★★★☆
"UJET is best for customer support"

What do you like best? UJET is user friendly and is easy to access the aux. What do you dislike? I never felt like that till now. I am good as of now. Recommendations to others considering the product: Strongly recomme...

MM
Michelle M
★★★★☆
"Great Tech Support Assistant"

What do you like best? The softphone services are smooth and easy to use. I have used other types of sofphones but none have come close to how easy it is to use Ujet. In additon to having a soft phone it also offers the option to use the chat assit...

Frequently Asked Questions
How much does UJET cost? ▼

UJET offers 1 pricing plan(s):

  • UJET — USD0.00
Does UJET offer a free trial? ▼

UJET does not currently offer a free trial.

What support does UJET provide? ▼

UJET provides Online (Ticket) support.

Is UJET cloud-based or on-premise? ▼

UJET is Cloud Hosted software.

What training resources does UJET offer? ▼

UJET provides Help Guides,Blogs,Video Guides for training.

Tool Info
Company UJET
HQ NA,
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial Not Available
Best For
SMEs SMEs
Customization
No
Categories
Contact Center Operations Software Telemarketing Software
Links
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