Cloud contact center solution seamlessly integrated with Microsoft Teams. Designed to enhance both employee and customer experiences, tryvium leverages advanced AI capabilities to deliver intelligent, scalable, and high-performance support operations. The platform empowers organizations with self-service automation, context-aware agent tools, and real-time analytics—enabling faster resolution times, improved satisfaction scores, and greater operational efficiency. Whether you’re looking to streamline support, reduce costs, or gain deeper insights into performance, Tryvium provides the agility and intelligence to transform your contact center.
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Predictive Dialer
- ✓ Progressive Dialer
- ✓ Activity Dashboard
- ✓ Agent Interface
- ✓ Alerts/Notifications
- ✓ Automated Routing
- ✓ Automatic Call Distribution
- ✓ Call List Management
- ✓ Call Monitoring
- ✓ call routing
- ✓ Skill Based Routing
- ✓ Call Queuing
- ✓ Automatic Call Distribution (acd)
- ✓ CRM Integration
- ✓ Voicemail
- ✓ Call Recording
- NLP based Virtual Assistant
- Use Case Automation
- Screen sharing
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Skill Level Routing
- Co-Pilot Integration
- Summarization
- Customer 360
- Agent 360
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Real-time negative sentiment analysis
- Survey Component
- NLP based Virtual Assistant
- Use Case Automation
- Omni Channel Experience
- Channel Switching (chat to voice & vice versa)
- Video Calling
- Voice Biometrics
- Call Conferencing
- Call Transfer
- Screen sharing
- Voicemail
- Presence Management
- Live Agent Routing
- Profile based routing
- Language based routing
- Off Business Hours Routing
- Holiday Management
- Sentiment based routing
- Skill Level Routing
- Best available agent routing
- Route based on recent disconnect
- Co-Pilot Integration
- Summarization
- Real Time Voice Transcription
- Customer 360
- Agent 360
- NBO / NBA
- Personalized Pitch / Conversation
- Instant Language Translation services
- KB Assist
- Canned Messages
- Custom Commands
- File sharing
- Integrated Agent UI
- Auto – Ticket
- PII Data Redaction
- Real-Time KPI Dashboard
- Real-Time Contact Monitoring
- Analytical Dashboard
- Real-time negative sentiment analysis
- Survey Component
- Co-Pilot for Admins
- AI driven Journeys
- Campaign Manager
- Predictive Analytics
- Quality Audit
No reviews yet. Be the first to review!
tryvium offers 3 pricing plan(s):
- Lite — USD3.00 15 Agents
- Essential — USD5.00 15 Agents
- Advanced — USD7.00 15 Agents
tryvium is a Cloud Contact Center Software solution. Top features include:
- Queue Management (Calls)
- IVR Support
- Call Monitoring
- Live Chat
- Predictive Dialer
Yes, tryvium offers a 14-day free trial.
tryvium provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
tryvium is Cloud Hosted software.
tryvium provides Blogs,Infographics,Case Studies for training.
