Telax

By Telax

★ 4.4 · 22 reviews Call Center Software Onetime(Perpetual License)

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About

Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Screenshots

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Pricing

Telax

USD0

Call recording
Escalation Management
Inbound Call Center
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Call recording
Escalation Management
Inbound Call Center
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat

Get Started

User Reviews + Write a Review

★★☆☆☆

"Not what we expected"

What do you like best? The support team is great. Developers are responsive. Support is available at almost anytime. What do you dislike? Their outbound dialer is not up to par with other dialers. It lacks call suppression. Searching to remove n...

★★★★☆

"Experiences with Telax"

What do you like best? I like the way you can set up the call flows, our company has multiply IVR"s and It can route each on of them completely different and then even more when different key entrees. What do you dislike? When we set it up we had...

★★★★☆

"Telax Suport "

What do you like best? I find the Telax support staff to be very helpful. They dig until the find the problem, then don't stop until it's fixed. What do you dislike? The monitor screen does not refresh fast enough for real time updates. Recomm...

★★★★☆

"Timely feedback most of the time"

What do you like best? I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided What do you dislike? Return email in regard to problems sometimes take a day to get a response. then sometimes, it tak...

★★★★☆

"Good service experience for customers via phone IVR"

What do you like best? Ease of use for endusers. Training requirements are minimum What do you dislike? Room for improvement with chat functionality Recommendations to others considering the product Good product for IVR What business pr...

Read All 22 Reviews

Frequently Asked Questions

How much does Telax cost? ▼

Telax offers 1 pricing plan(s):

Telax — USD0.00

What is Telax used for? ▼

Telax is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does Telax offer a free trial? ▼

Telax does not currently offer a free trial.

What support does Telax provide? ▼

Telax provides Phone,Business Hours,Online (Ticket) support.

Is Telax cloud-based or on-premise? ▼

Telax is Cloud Hosted software.

What training resources does Telax offer? ▼

Telax provides Help Guides,Blogs,Video Guides for training.

Company Telax

HQ Ontario, California United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available