QEval
By QEval
Contact Center Operations Software
Onetime(Perpetual License)
About
Etech's QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It uses artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply "checking a box."
Pricing
QEval
USD0
- Complete workflow process support
- Customizable and unlimited evaluation forms
- Flexible scoring options
- Attach call to evaluation
- Evaluate phone calls
- emails
- chat
- social media responses
- complaint handling
- and many more
- Combination of standard numeric
- blind scoring
- non-numeric or holistic scorecard
- Options of weight base scoring
- Analytics to help you find the root cause in processes
- Complete workflow process support
- Customizable and unlimited evaluation forms
- Flexible scoring options
- Attach
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Frequently Asked Questions
How much does QEval cost?
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QEval offers 1 pricing plan(s):
- QEval — USD0.00
Does QEval offer a free trial?
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Yes, QEval offers a 0-day free trial.
What support does QEval provide?
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QEval provides Online (Ticket) support.
Is QEval cloud-based or on-premise?
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QEval is Cloud Hosted software.
What training resources does QEval offer?
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QEval provides Help Guides,Blogs,Video Guides for training.
