Provana Speech Analytics
By Provana Speech Analytics
Call Center Software
Onetime(Perpetual License)
About
Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience.
There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology.
Key Features
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
Pricing
Provana Speech Analytics
USD0
- Performance Management
- Compliance Management
- 100% Call Monitoring
- Free Implementation and Management
- The Power Of AI
- Customizable
- Performance Management
- Compliance Management
- 100% Call Monitoring
- Free Implementation and Management
- The Power Of AI
- Customizable
User Reviews
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Frequently Asked Questions
How much does Provana Speech Analytics cost?
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Provana Speech Analytics offers 1 pricing plan(s):
- Provana Speech Analytics — USD0.00
What is Provana Speech Analytics used for?
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Provana Speech Analytics is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Does Provana Speech Analytics offer a free trial?
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Provana Speech Analytics does not currently offer a free trial.
What support does Provana Speech Analytics provide?
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Provana Speech Analytics provides Online (Ticket) support.
Is Provana Speech Analytics cloud-based or on-premise?
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Provana Speech Analytics is Cloud Hosted software.
What training resources does Provana Speech Analytics offer?
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Provana Speech Analytics provides Help Guides,Blogs for training.
