About
Phonon is a communication software that eases communication across various platforms. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage.
Key Features
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
Pricing
Contact us to get detailed pricing as per your requirements.
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Frequently Asked Questions
What is Phonon used for?
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Phonon is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Does Phonon offer a free trial?
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Phonon does not currently offer a free trial.
What support does Phonon provide?
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Phonon provides Phone,Business Hours,Online (Ticket) support.
Is Phonon cloud-based or on-premise?
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Phonon is Cloud Hosted software.
What training resources does Phonon offer?
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Phonon provides Help Guides,Blogs,Video Guides for training.
