Daktela
By Daktela
Call Center Software
Onetime(Perpetual License)
About
At Daktela, we believe in helping our customers tackle the complexities of customer communication. Our all-in-one app simplifies and streamlines customer conversations, no matter the size of the team or the range of channels used. We provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media, so the user never misses a beat.
Our specialists work with the customer to design a tailor-made package that fits the unique requirements. Plus, our customer support doesn't stop there: we focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price.
Giving our customers the best experience isn't just about convenience. That's why Daktela looks out for our users—so they can do what they do best: provide outstanding service to each customer every time! In just one easy app from Dak
Key Features
- ✓ Outbound Call Center
- ✓ Inbound Call Center
- ✓ Concurrency Support
- ✓ Queue Management (Calls)
- ✓ IVR Support
- ✓ Auto Call Recording
- ✓ Call Monitoring
- ✓ Live Chat
- ✓ Progressive Dialer
- ✓ Predictive Dialer
Pricing
DAKTELA CLOUD PHONE
USD0
- £7.50 per user per month
- Simple set-up
- Guaranteed voice quality
- 24/7 UK Support Team
- No maintenance fees
- Secure cloud infrastructure
- Affordable pay-as-you-go pricing
- Inclusive minutes package
- £7.50 per user per month
- Simple set-up
- Guaranteed voice quality
- 24/7 UK Support Team
- No maintenance fees
- Secure cloud infrastructure
- Affordable pay-as-you-go pricing
- Inclusive minutes package
DAKTELA LITE
USD0
- £12.50 per user per month
- Everything in Daktela Cloud Phone
- plus:
- Intelligent call routing
- IVR Call Menus
- Skill-Based Routing
- Real-Time Management Info
- Integrate with existing systems CRM etc
- Process Secure Card Payments
- £12.50 per user per month
- Everything in Daktela Cloud Phone
- plus:
- Intelligent call routing
- IVR Call Menus
- Skill-Based Routing
- Real-Time Management Info
- Integrate with existing systems CRM etc
- Process Secure Card Payments
DAKTELA CONTACT CENTRE
USD0
- £25 per user per month
- All communications on one platform:
- Full Customer History
- Customised Reporting
- Bespoke Wallboards
- Web Chat
- SMS
- Social Media Messaging
- Chat Bots
- Co-Browsing and Video Chat
- £25 per user per month
- All communications on one platform:
- Full Customer History
- Customised Reporting
- Bespoke Wallboards
- Web Chat
- SMS
- Social Media Messaging
- Chat Bots
- Co-Browsing and Video Chat
BESPOKE
USD0
- AI Chat Bots
- AI Voice Bots
- Automatic CSAT Surveys
- Custom Integrations e.g. Microsoft Teams
- Workforce Management
- AI Chat Bots
- AI Voice Bots
- Automatic CSAT Surveys
- Custom Integrations e.g. Microsoft Teams
- Workforce Management
User Reviews
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Frequently Asked Questions
How much does Daktela cost?
▼
Daktela offers 4 pricing plan(s):
- DAKTELA CLOUD PHONE — USD0.00
- DAKTELA LITE — USD0.00
- DAKTELA CONTACT CENTRE — USD0.00
- BESPOKE — USD0.00
What is Daktela used for?
▼
Daktela is a Call Center Software solution. Top features include:
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Does Daktela offer a free trial?
▼
Daktela does not currently offer a free trial.
What support does Daktela provide?
▼
Daktela provides Online (Ticket) support.
Is Daktela cloud-based or on-premise?
▼
Daktela is Cloud Hosted software.
What training resources does Daktela offer?
▼
Daktela provides Help Guides,Blogs,Video Guides for training.
