CallRail

Make every conversat count

★ 4.7 · 648 reviews Inbound Call Tracking Software Yearly,Monthly

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About

CallRail is a call tracking and marketing analytics software that helps businesses that rely on new customers, quality phone calls and leads, for growth. The software includes a call tracking feature that allows users to keep track of a variety of online activities like PPC ads, social media posts, emails and keywords. It also helps businesses to gain access to the name, location and number of each lead. Also, with the lead centre feature, CallRail helps businesses to message, call and monitor all of their contacts in one place. Conversation intelligence is another feature of the software that allows users to automate call transcriptions with its AI-powered analysis. Moreover, businesses can even track web form submissions along with phone calls. CallRail also offers real-time insights that businesses need to boost growth. The areas of these insights range from ads, campaigns to keywords. At last, the software also comes equipped with a variety of tools, from customer communications to marketing analytics, that helps users to close more deals.

Key Features

✓ Auto-Dialer
✓ Call Center Management
✓ IVR / Voice Recognition
✓ IVR System
✓ Call Queuing
✓ Call Recording
✓ Call Routing
✓ Caller ID
✓ Telemarketing Management
✓ Toll Free Number

Screenshots

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Pricing

Lead Tracking

USD50/Month

5 numbers and 250 minutes
Call & text tracking and attribution
Call recording and routing
Call transcription and analysis
Automation rules

Contact Sales

Lead Conversion

USD150/Month

Includes everything in Lead Tracking Plus
Call transcripts
Keyword analysis
Call summaries & sentiment analysis
Conversation trend reports
Automatic conversion tagging

Start Free Trial

Lead Conversion Complete

USD195/Month

Form tracking & attribution
Custom form builder
Call transcripts
Keyword analysis
Call summaries & sentiment analysis
Conversation trend reports
Automatic conversion tagging

Contact Sales

User Reviews + Write a Review

Administrator in Transportation/Trucking/Railroad

"Did not produce any positive result for us in 3 months"

What do you like best? Irrelevant since I cancelled. Easy to set-up What do you dislike? The annoying thing was that all of their toll free numbers were driving people calling the wrong company, all of them were trying to reach the previ...

Arezoo A

"It was good, but it sucks now!"

What do you like best? The software is user friendly, but I do not recommend it! What do you dislike? I used CallRail before, it had a lot of bugs, but overall was good. I tried to have another account there, but they were very unrespon...

Edubb

★☆☆☆☆

Service is not always working

Service is not always working, and customers service is not knowledgeable.

Mark Armstrong

★☆☆☆☆

Call Rail does not work in Australia so…

Call Rail does not work in Australia so don't bother signing up for their free 14 day trial. Their system isn't able to generate local numbers, contact customer support and they'll tell you there's a bug in their system which their engineers are working on....

matt

★☆☆☆☆

have been using callrail for a year+

have been using callrail for a year+. the desktop panel control is great and easy to use and has everything you need.receiving calls- is BAD! calls are not being delivered, the system is sending customers straight to voicemail without ringing our phones. No...

Read All 648 Reviews

Frequently Asked Questions

How much does CallRail cost? ▼

CallRail offers 3 pricing plan(s):

Lead Tracking — USD50.00 /Month
Lead Conversion — USD150.00 /Month
Lead Conversion Complete — USD195.00 /Month

What is CallRail used for? ▼

CallRail is a Inbound Call Tracking Software solution. Top features include:

Auto-Dialer
Call Center Management
IVR / Voice Recognition
IVR System
Call Queuing

Does CallRail offer a free trial? ▼

Yes, CallRail offers a 0-day free trial.

What support does CallRail provide? ▼

CallRail provides Online (Ticket),Business Hours support.

Is CallRail cloud-based or on-premise? ▼

CallRail is Cloud Hosted,Hybrid software.

What training resources does CallRail offer? ▼

CallRail provides Help Guides,Video Guides,Blogs for training.

Company CallRail

HQ Atlanta, Georgia United States

Starting price USD50 /Month

Deployment Cloud Hosted,Hybrid

Languages English

Free Trial 0 Days