Voxdesk is a call center software that helps businesses automate calls, improve team productivity and enhance customer experience.
You can increase your call connects with features like pre-recorded soundboards, automated voicemails, customized call disposition, timezone connect, and a powerful dialer with advanced priority rules.
The dialer feature of voxdesk allows you to screen out answering machines, reduce agent wait time, and boosts connection. You get text-to-speech, SMS integration, and monitor dialed numbers with it.
Call analytics lets you record call reports, and regular call logs, track calls, and gather accurate & detailed data.
Music on hold feature helps to engage customers, build value, and increase call retention rate. With soundboards, you get to play pre-recorded audio files to customers to keep them engaged and multi language support & multiple input signals.
Predictive dialer, a clever