Help Desk Software
Onetime(Perpetual License)
About
At wrrk, we believe that every company should have a world-class customer service organization. To make that a reality, we built an on-demand customer service team that provides white-glove support via email, chat, and phone. The team consists of knowledgeable customer service professionals who are dedicated to providing an excellent customer experience for companies of all sizes, from startups to large enterprises.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Platform
USD
3
- Minimum spend /mo - $500
- Contract - Monthly
- Email support
- Social support
- Team location - Global
- Management location - USA
- Integrations - Core apps
- Schedules - Mon - Fri
- Standard KPI reporting
- Minimum spend /mo - $500
- Contract - Monthly
- Email support
- Social support
- Team location - Global
- Management location - USA
- Integrations - Core apps
- Schedules - Mon - Fri
- Standard KPI reporting
USA Dedicated
USD
4
- Minimum team size - 5 Agent
- Minimum spend /mo - $2400
- Contract - Monthly
- Email support
- Social support
- Chat support
- Phone support
- Dedicated team
- Team location - USA
- Management location - USA
- Integrations - Any apps
- Schedules - Custom
- Standard KPI reporting
- Custom KPI reporting
- Minimum team size - 5 Agent
- Minimum spend /mo - $2400
- Contract - Monthly
- Email support
- Social support
- Chat support
- Phone support
- Dedicated team
- Team location - USA
- Management location - USA
- Integrations - Any apps
- Schedules
Global Dedicated
USD
2
- Minimum team size - 1 Agent
- Minimum spend /mo - $2000
- Contract - Quarterly
- Email support
- Social support
- Chat support
- Dedicated team
- Team location - Philippines
- Management location - USA
- Integrations - Any App
- Schedules - Mon - Fri
- Standard KPI reporting
- Custom KPI reporting
- Minimum team size - 1 Agent
- Minimum spend /mo - $2000
- Contract - Quarterly
- Email support
- Social support
- Chat support
- Dedicated team
- Team location - Philippines
- Management location - USA
- Integrations - Any App
- Schedules - Mon
User Reviews
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Frequently Asked Questions
How much does Wrrk cost?
▼
Wrrk offers 3 pricing plan(s):
- Platform — USD3.25
- USA Dedicated — USD4.00
- Global Dedicated — USD2.00
What is Wrrk used for?
▼
Wrrk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Wrrk offer a free trial?
▼
Yes, Wrrk offers a 0-day free trial.
What support does Wrrk provide?
▼
Wrrk provides Online (Ticket) support.
Is Wrrk cloud-based or on-premise?
▼
Wrrk is Cloud Hosted software.
What training resources does Wrrk offer?
▼
Wrrk provides Help Guides,Blogs for training.
