Vision Helpdesk
By Vision Helpdesk
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- $8 per Agent per Month billed Yearly
- $10 per Agent per Month billed Monthly
- $200 per Agent
- Dashboard Overview for all the modules Update notification for each module
- Overview for all the modules
- Update notification for each module
- Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticket search using different criteria Assign ticket to multiple staff agents Custom email templates Custom fields for ticket creation
- user registr
- Location : USA / UK / EU / IN
- Free support and software updates
- $16 per Agent per Month billed Yearly
- $20 per Agent per Month billed Monthly
- $400 per Agent
- Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticke
- Location : USA / UK / EU / IN
- Free support and software updates
- $20 per Agent per Month billed Yearly
- $25 per Agent per Month billed Monthly
- $500 per Agent
- Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticke
- Location : USA / UK / EU / IN
- Free support and software updates
- $24 per Agent per Month billed Yearly
- $30 per Agent per Month billed Monthly
- $600 per Agent
- Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticke
- Location : USA / UK / EU / IN
- Free support and software updates
- $32 per Agent per Month billed Yearly
- $40 per Agent per Month billed Monthly
- $800 per Agent
- Dashboard Overview for all the modules Update notification for each module Calendar List of all pending approvals
- Overview for all the modules
- Update notification for each module
- Calendar
- List of all pending approvals
- Incident Management Add private comments to ticket Add private ticket notes and client notes Advance html editor Advance ticke
What do you like best? Multi mailbox view was very nice, you could see a combined but also a separate view per company. What do you dislike? Everything was a bit slow and buggy at times. Recommendations to others considering the product Ma...
What do you like best? The client portal is so user friendly compared to our previous software. The features are endless. Our employees have a wide range of technical skills and every one of them can use this application without any difficulty. What ...
What do you like best? Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the full...
What do you like best? Vision Helpdesk has a great deal of configurable features that allow it to be very adaptable to business needs. The support team has been very helpful in helping us adopt the product. What do you dislike? Contacts from non-...
What do you like best? VisionHelpDesk doesn't provide unnecessary features, all they have is all we need, all they provide are used by general user, anyone can configure it easly. it also provide easy access menu, very helpful !! What do you dislike?...
Vision Helpdesk offers 5 pricing plan(s):
- Starter Help Desk — USD15.00 /User/Month
- Pro Help Desk — USD25.00 /User/Month
- Satellite Help Desk — USD30.00 /User/Month
- Pro Service Desk — USD40.00 /User/Month
- Ent Service Desk — USD60.00 /User/Month
Vision Helpdesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Vision Helpdesk offers a 0-day free trial.
Vision Helpdesk provides Phone,Online (Ticket),Business Hours support.
Vision Helpdesk is Cloud Hosted software.
Vision Helpdesk provides Help Guides,Video Guides,Blogs for training.
