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Usersnap

Usersnap

By Usersnap

4.4  ·  32 reviews Bug Tracking Software Yearly,Monthly
About
Users is a customer feedback platform that enables you to create customer-centric products with actionable consumer inputs. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata, and host mini-surveys. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap.
Key Features
  • Storage and Retrieval
  • Release Management
  • Issue Tracking
  • Filtering
  • Dashboard (Bug Tracking)
  • Backlog Management
  • Bug Assignment
  • Role Management
  • Reports
  • Workflow Management
  • Task Management
  • Ticket Management
Screenshots
Usersnap screenshot 1
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Usersnap screenshot 2
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Usersnap screenshot 3
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Usersnap screenshot 4
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Usersnap screenshot 5
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Usersnap screenshot 6
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Usersnap screenshot 7
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Usersnap screenshot 8
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Pricing
Basic
USD29/Month
  • Team members : 2
  • Feedback projects‍ : 1
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Page views limit‍ : < 500
  • 000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
  • Team members : 2
  • Feedback projects‍ : 1
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Pag
Contact Sales
Company
USD149/Month
  • Team members : 15
  • Feedback projects‍ : 10
  • # of archived projects‍ : 5
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1
  • 500 apps
  • Routing Menu‍
  • Customer care replies‍
  • Development Package‍
  • Page views limit‍ : < 1
  • 000
  • 000
  • Terms of Service : Standard Terms
  • Subscription Payment : Credit Card
  • Support : Basic
  • Team members : 15
  • Feedback projects‍ : 10
  • # of archived projects‍ : 5
  • Feedback
Contact Sales
Enterprise
USD0
  • Team members : up to unlimited
  • Feedback projects‍ : up to unlimited
  • # of archived projects‍ : up to unlimited
  • Feedback reporters & feedback items : Unlimited
  • The Usersnap Dashboard‍
  • Widget features‍
  • Mobile app for dashboard
  • High security & 100% GDPR compliance
  • Integrate with 1
  • 500 apps
  • Routing Menu‍
  • Customer care replies‍
  • Development Package‍
  • Custom Branding for Widgets‍
  • Webhook integration
  • Enterprise support
  • Page views limit‍ : > 1
  • 000
  • 000
  • Terms of Service : Custom terms
  • Subscription Payment :
Get Started
User Reviews + Write a Review
AI
Administrator in Higher Education
★☆☆☆☆
"Service not ready for prime time"

What do you like best? Usersnap has great potential, but it doesn't seem to be ready for primetime. What do you dislike? There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from upda...

WA
Walid A
★★★★☆
"Best customer/website feedback tool"

What do you like best? Intuitive and easy to use, pointing bugs on-screen, customizable feedback What do you dislike? Lack of features on A/B testing report, competitive pricing tires. Recommendations to others considering the p...

LP
Lee P
★★★★☆
"Good for gathering quick feedback, but "

What do you like best? Usable interface, easy to setup and start gathering feedback. What do you dislike? Hotjar's feedback functionality (included in plans for free) has replaced the need for this tool. It's hard to tell how people ...

AS
Anand S
★★★★☆
"Very good feedback capturing system"

What do you like best? Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Tha...

UI
User in Non-Profit Organization Management
★★★★☆
"Great tool to have! "

What do you like best? It is great how one can submit an issue and everything need to identify, trouble shoot and resolve the issue is easily accessible. Makes ones job much easier. What do you dislike? The only thing my company does not...

Frequently Asked Questions
How much does Usersnap cost?

Usersnap offers 4 pricing plan(s):

  • Basic — USD29.00 /Month
  • Startup — USD79.00 /Month
  • Company — USD149.00 /Month
  • Enterprise — USD0.00
What is Usersnap used for?

Usersnap is a Bug Tracking Software solution. Top features include:

  • Storage and Retrieval
  • Release Management
  • Issue Tracking
  • Filtering
  • Dashboard (Bug Tracking)
Does Usersnap offer a free trial?

Yes, Usersnap offers a 0-day free trial.

What support does Usersnap provide?

Usersnap provides Online (Ticket),Business Hours support.

Is Usersnap cloud-based or on-premise?

Usersnap is Cloud Hosted software.

What training resources does Usersnap offer?

Usersnap provides Help Guides,Video Guides,Blogs for training.