Twilio Flex

By Twilio Flex

★ 2.2 · 111 reviews Cloud Communication Platforms Onetime(Perpetual License)

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About

Twilio Flex is a programmable communication platform designed for effective businesses. It helps brands connect with their customers over text messages, voice/video calls, and email. To set up a communication network, the software uses the Internet of Things, Elastic SIP Trunking, Phone Numbers, or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanisms. This way, Twilio Flex also saves 34% of the users' operational expenses. The platform deploys a 100% cloud contact center within days, at which companies can adapt, inspect, and adjust any part of the contact center. Organizations can also provide relevant and contextual information to their agents for highly personalized interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

Screenshots

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Pricing

Active User Hour Plan

USD1/User

Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat
Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat

Contact Sales

Named User Plan

USD150/User/Month

Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat
Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat

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User Reviews + Write a Review

Manny Ramirez

★☆☆☆☆

This company is being used by crooks…

This company is being used by crooks and thieves from India posting as IRS call center reps to scam people in the US. I think that there should be regulation in regards to giving services to people outside the US. Twilio know about this issue

Dima Bezil

★☆☆☆☆

Send request for return money

Send request for return money. Not return and ignore. Not recommend.

Mark

★☆☆☆☆

All i wanna know is how do you make a…

All i wanna know is how do you make a simple 2 way call in any language? For a telephony company this should surely be a simple task but no.No example programs... No example websites to show this??when you raise a ticket no answer??Wish i could get my money...

★☆☆☆☆

The worst support there is.

The worst support there is.Issue: just launched my website. Verification SMS NOT RECEIVED by registrants consistently for 3 days now. Very critical.1. Replies to emails once every 24-hours - for a company who’s emailed me that their support team is availabl...

john

★☆☆☆☆

Stay away from thieves and blackmail.

Stay away from thieves and blackmail.I started with Twilio a month ago with $ 35 usd loaded into Twilio account to have a phone number in Hong Kong. With a phone number in Hong Kong I can only receive messages or calls, if you want both, you have to buy 2 d...

Read All 111 Reviews

Frequently Asked Questions

How much does Twilio Flex cost? ▼

Twilio Flex offers 2 pricing plan(s):

Active User Hour Plan — USD1.00 /User
Named User Plan — USD150.00 /User/Month

Does Twilio Flex offer a free trial? ▼

Yes, Twilio Flex offers a 0-day free trial.

What support does Twilio Flex provide? ▼

Twilio Flex provides Phone,Online (Ticket) support.

Is Twilio Flex cloud-based or on-premise? ▼

Twilio Flex is Cloud Hosted software.

What training resources does Twilio Flex offer? ▼

Twilio Flex provides Help Guides,Video Guides,Blogs for training.

Company Twilio Flex

HQ California,

Starting price USD1 /User

Deployment Cloud Hosted

Languages English

Free Trial 0 Days