Textline
Business texting software built for teams
Textline is a business messaging solution that enables companies to connect with their customers through SMS. It provides an effective alternative to traditional communication channels like phone calls and emails by offering instant, two-way messaging. This improves response times, enhances customer engagement, and streamlines support operations.
The platform is designed for businesses of all sizes, allowing them to send and receive messages from a centralized dashboard. This ensures that conversations are well-organized, enabling teams to manage inquiries, respond to customer concerns, and follow up on leads efficiently. With real-time messaging, businesses can provide quick and reliable customer support, leading to increased satisfaction.
The reporting and analytics capabilities of Textline enable businesses to track messaging performance, response times, and customer interactions. By leveraging insights from these reports, companies can refine their communication strategies and improve overall efficiency. The ability to monitor trends helps businesses optimize their messaging approach for better customer engagement.Key Features & Specification
- Real-Time Messaging – Instantly connect with customers via SMS for faster communication.
- CRM Integration – Seamlessly sync with Salesforce, Zendesk, HubSpot, and other tools.
- Automated Responses – Use pre-set workflows to manage common customer inquiries.
- Bulk Messaging – Send mass texts for promotions, reminders, and updates.
- Secure Communication – Ensures data protection with encryption and compliance.
- Analytics & Insights – Monitor performance metrics and customer engagement trends.
- Team Collaboration – Assign messages to different team members for efficient management.
- Custom Templates – Create ready-to-use text templates for quick responses.
- Multi-Device Support – Access and manage messages across various devices.
- ✓ Customer Support
- ✓ Contact Management
- ✓ Shared Contacts
- ✓ Contact Import-Export
- ✓ Contact History
- ✓ Contact History
- ✓ Chat (Messaging)
- ✓ Contact List Import
- ✓ Multi-channel Messaging
- ✓ Live Chat
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Conversion Tracking
- One department
- 90-day conversation history
- Webchat add-on available
- Automatic responses
- Multiple agents
- Address book
- Message templates
- Multi-factor authentication
- Metrics
- Conversation history
- Automations
- Announcements
- Customer support
- Everything in Limited Plan +
- API and Webhooks
- Multiple Departments
- NPS & CSAT Surveys
- Standard Integrations
- Three-Year Conversation History
- Admin and agent roles
- HIPAA compatible
- Everything in Standard Plan +
- Unlimited conversation history
- Custom agent roles
- Custom surveys
- Salesforce integration
- Time-based automations and routes
- Advanced security features
- Dedicated customer success Manager
- HIPAA compatible
- Webchat add-on available
- Everything in Pro Plan +
- Flexible implementation
- Unlimited agents
- Personalized account plans
- Quarterly business reviews
What do you like best? The option to use a text number on a computer, but that's what Mightytext is for. What do you dislike? HIDDEN FEES! Unclear expectations and a massive phone bill that is unexplainable. HIDDEN FEES! Recomme...
55 hours with no service, no response from customer services.
Keyword and phone number search is unreliable, regardless of formatting. Customer service didn't know how to use it, either, and could only apologize.
Clunky. Everything is manual (uploads, downloads), poor metrics and aggregation. Shortcuts and automation is very basic. Basically go with this is you need something SUPER simple
The programming needs a feature that allows users/clients such as ourselves to be able to "resolve" a range of texts. Date range might be the best suggestion.
Textline offers 4 pricing plan(s):
- Limited — USD20.00 Month
- Standard — USD30.00 Month
- Pro — USD50.00 Month
- Enterprise - Customize — USD0.00 Year
Textline is a SMS Marketing Software solution. Top features include:
- Customer Support
- Contact Management
- Shared Contacts
- Contact Import-Export
- Contact History
Yes, Textline offers a 14-day free trial.
Textline provides Phone,Email,Live Chat support.
Textline is Cloud Hosted,Hybrid,Any software.
Textline provides Help Guides,Video Guides,Blogs,Webinars,Case Studies,Whitepapers for training.
