Support Hub
By Support Hub
Help Desk Software
Onetime(Perpetual License)
About
Support Hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for businesses.
This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep businesses growing.
Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature.
And through the knowledge base feature, you can immediately create comprehensive documentation, so customers can easily find the answer they are looking for.
Support Hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience.
With Support Hub, users can additionally set up an auto-responder
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Free
USD0
- 1 Support Agent
- 1 Support Category
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
- 1 Support Agent
- 1 Support Category
- Unlimited Customers
- Unlimited Tickets
- Public Article Collections
Starter
USD19/Month
- Up to 3 Support Agents
- Unlimited Categories
- Includes features of Free plan
- plus
- Public and Private Article Collections
- Up to 3 Support Agents
- Unlimited Categories
- Includes features of Free plan
- plus
- Public and Private Article Collections
Standard
USD59/Month
- Up to 7 Support Agents
- Includes features of Starter plan
- Up to 7 Support Agents
- Includes features of Starter plan
Elite
USD149/Month
- Unlimited Support Agents
- Includes features of Standard plan
- Unlimited Support Agents
- Includes features of Standard plan
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Frequently Asked Questions
How much does Support Hub cost?
▼
Support Hub offers 4 pricing plan(s):
- Free — USD0.00
- Starter — USD19.00 /Month
- Standard — USD59.00 /Month
- Elite — USD149.00 /Month
What is Support Hub used for?
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Support Hub is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Support Hub offer a free trial?
▼
Yes, Support Hub offers a 0-day free trial.
What support does Support Hub provide?
▼
Support Hub provides Online (Ticket) support.
Is Support Hub cloud-based or on-premise?
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Support Hub is Cloud Hosted software.
What training resources does Support Hub offer?
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Support Hub provides Help Guides,Blogs for training.
