SpiceCSM Engagement Suite
By SpiceCSM Engagement Suite
CRM Software
Monthly,Yearly
About
The SpiceCSM Engagement Suite software is an All-in-one platform that is used to manage the customer journey. The software offers a Data Integration platform that can pull data from many different systems into one application. The drag-and-drop Process editor tool is used to increase data integrity, and security with external data connection. The Reporting tool is used to measure the performance of business via dashboards in real-time. Small, Medium companies make use of the software.
Key Features
- ✓ List Management
- ✓ Customer Support
- ✓ Marketing Automation
- ✓ Project Management
- ✓ Lead Scoring
- ✓ Call Logging
- ✓ Contact Management
- ✓ Quotes (Proposals)
- ✓ Referral Tracking
- ✓ Product Catalog
Pricing
Professional
USD100/User/Month
- Unified User Interface (UUI)
- Customizable CRM
- Guided Process / Agent Scripting
- Multiple Brands / Campaigns
- Skills Based Routing
- Universal CTI (telephony) Connector API
- Advanced Company
- Campaign
- Account
- Case (ticket) Management
- Standard reports
- Knowledgebase
- Visual Process Editor (Basic)
- Robust decision tree logic
- Data collection forms
- Variable based workflow logic
- Scheduled business rules
- Embed process content to a public URL
- Theming Engine (white label)
- Surveys capability
- Abstract builder (S
Enterprise
USD130/User/Month
- Includes features of Professional plan
- plus
- SpiceCSM Automation Suite
- Visual Process Editor (Advanced Automation Nodes)
- Automated workflow processes
- Live Automated Business Rules
- Process initiated scheduled events
- Process driven API calls
- Report Builder design module
- Includes features of Professional plan
- plus
- SpiceCSM Automation Suite
- Visual Process Editor (Advanced Automation Nodes)
- Automated workflow processes
- Live Automated Business Rules
- Process initiated scheduled events
- Process driven A
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Frequently Asked Questions
How much does SpiceCSM Engagement Suite cost?
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SpiceCSM Engagement Suite offers 2 pricing plan(s):
- Professional — USD100.00 /User/Month
- Enterprise — USD130.00 /User/Month
What is SpiceCSM Engagement Suite used for?
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SpiceCSM Engagement Suite is a CRM Software solution. Top features include:
- List Management
- Customer Support
- Marketing Automation
- Project Management
- Lead Scoring
Does SpiceCSM Engagement Suite offer a free trial?
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SpiceCSM Engagement Suite does not currently offer a free trial.
What support does SpiceCSM Engagement Suite provide?
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SpiceCSM Engagement Suite provides Phone,Online (Ticket) support.
Is SpiceCSM Engagement Suite cloud-based or on-premise?
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SpiceCSM Engagement Suite is Cloud Hosted software.
What training resources does SpiceCSM Engagement Suite offer?
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SpiceCSM Engagement Suite provides Help Guides,Blogs,Video Guides for training.
