Simplify360

Simplify360 use machine learning and AI for both agents and customers, which puts them at the cutting edge of conversation management. The chat cloud from Simplify360 is your one-stop shop for all non-voice customer support needs. All major platforms, including Salesforce, Oracle, Freshdesk, and Zendesk, are easily integrated. They offer a variety of useful tools and features, including an omnichannel approach that allows you to manage all customer interactions from one platform, customized alerts and escalations to teams depending on issue and sentiment, and AI chatbots that can be personalized to mirror your brand's voice and provide unique conversational experiences. With their issue-based alerts, you can customize your bot to know when to resolve and escalate issues to the appropriate individuals. They also offer detailed analysis to measure performance and productivity with comprehensive and detailed insights