Survey/ User Feedback Software
Monthly,Yearly
About
Refiner is a customer feedback software for SaaS companies that features beautiful survey widgets with a native feel. SaaS companies can launch snappy survey widgets that are pixel perfect and come with an on-brand user experience right inside their web or mobile application. Refiner also provides email surveys and shareable survey links to complete their offer.
Refiner helps its clients track customer satisfaction metrics (NPS, CSAT, or CES) and gain unique insights through user- and product-research surveys. Refiner guarantees an unbeatable survey response rate and accurate data thanks to fine-grained targeting options based on user traits and behavior. They can also launch a survey during a user’s first-run experience.
The software allows its clients to sync all the responses related to the survey with their database. Refiner sends them notifications through Slack or by email. The in-built integration system turns all the survey responses into real-time actions so that they can
Key Features
- ✓ Skip Logic
- ✓ Survey Templates
- ✓ Support Audio / Images / Video
- ✓ Site Intercept Survey
- ✓ Question Branching
- ✓ Online Survey
- ✓ Multiple Question Types
- ✓ Embeddable Survey
- ✓ Email Distribution
- ✓ Data Analysis Tools
- ✓ 360 Degree Feedback
- ✓ Question Library
- ✓ Phone Survey
- ✓ Offline Response Collection
- ✓ Mobile Survey
- ✓ Kiosk Survey
- ✓ Custom Survey URLs
Screenshots
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Pricing
Essentials
USD
99
/Month
- Get started in minutes with our NPS
- CSAT
- CES
- and PMF templates
- Build custom survey flows
- In-App surveys (Web & Mobile)
- Shareable survey links
- Email surveys
- Recurring surveys
- Slack & email alerts
- Zapier & Make integration
- Unlimited survey responses
- Get started in minutes with our NPS
- CSAT
- CES
- and PMF templates
- Build custom survey flows
- In-App surveys (Web & Mobile)
- Shareable survey links
- Email surveys
- Recurring surveys
- Slack & email alerts
- Zapier & Make integration
- Unlimited survey response
Growth
USD
239
/Month
- Includes features of Essentials plan
- plus
- Track user events
- Two-way data sync with Segment.com
- Advanced segmentation & targeting
- Unlimited reporting dashboards
- API & Webhooks
- Hidden fields
- Includes features of Essentials plan
- plus
- Track user events
- Two-way data sync with Segment.com
- Advanced segmentation & targeting
- Unlimited reporting dashboards
- API & Webhooks
- Hidden fields
Enterprise
USD
0
- Run any number of survey campaigns (NPS
- CSAT
- CES
- PMF
- product feedback
- ...) simultaneously
- Unlimited team members
- SSO and fine grained access rights
- Full white-label survey design
- Multi language surveys
- Yearly contract with dedicated support representative
- concierge service and consulting
- Custom MAUs limits
- Run any number of survey campaigns (NPS
- CSAT
- CES
- PMF
- product feedback
- ...) simultaneously
- Unlimited team members
- SSO and fine grained access rights
- Full white-label survey design
User Reviews
+ Write a Review
KD
Kamil D
"Cool software to do an in-app NPS"
What do you like best? It's really nice that you can define a segment of users which surveys are targeted based on your own properties. What do you dislike? I haven't found any things that I dislike yet. What ...
Frequently Asked Questions
How much does Refiner cost?
▼
Refiner offers 3 pricing plan(s):
- Essentials — USD99.00 /Month
- Growth — USD239.00 /Month
- Enterprise — USD0.00
What is Refiner used for?
▼
Refiner is a Survey/ User Feedback Software solution. Top features include:
- Skip Logic
- Survey Templates
- Support Audio / Images / Video
- Site Intercept Survey
- Question Branching
Does Refiner offer a free trial?
▼
Yes, Refiner offers a 0-day free trial.
What support does Refiner provide?
▼
Refiner provides Business Hours,Online (Ticket) support.
Is Refiner cloud-based or on-premise?
▼
Refiner is Cloud Hosted software.
What training resources does Refiner offer?
▼
Refiner provides Help Guides,Blogs for training.
