Podium Pricing, Features & Reviews

About

The reviews you collect will be stored in one place, and you can use them to improve your business. Podium is a customer text messaging, review, and insights platform that consolidates all communications and interactions related to your business in one inbox. With Podium, customers can text your business, and you can reply to them via text from any device from anywhere. You can also receive messages from other channels, such as Google, Webchat, and Facebook, and assign them to employees to take care of directly from the central inbox. Podium's messaging capabilities also allow you to collect reviews by text invite. The reviews you collect will be stored in one place, and you can use them to improve your business.

Key Features

✓ Social Media Metrics
✓ Review Monitoring
✓ Response Management
✓ Customer Review Platform
✓ Campaign Management
✓ Sentiment Analysis
✓ Social Media Monitoring
✓ Gamification
✓ Visitor Targeting
✓ Transfers
✓ Shortcut Messages
✓ Offline Form
✓ Knowledge Database
✓ Co-Browsing
✓ Agent Scheduling
✓ Video Chat
✓ Persistent Chat
✓ Call Me Option

Screenshots

Screenshot 1

Screenshot 2

Screenshot 3

Screenshot 4

Screenshot 5

Screenshot 6

Screenshot 7

Screenshot 8

Screenshot 9

Pricing

Podium

USD0

Capture leads
Respond to Webchat
Assign messages
Identify read and unread messages
Automatically direct visitors
Manage everything from your phone or desktop
Inbox
Reviews
Webchat
Payments
Surveys
Teamchat
Videochat
Campaigns
Capture leads
Respond to Webchat
Assign messages
Identify read and unread messages
Automatically direct visitors
Manage everything from your phone or desktop
Inbox
Reviews
Webchat
Payments
Surveys
Teamchat
Videochat
Campaigns

Get Started

User Reviews + Write a Review

"Biggest waste of money ever"

What do you like best? Their demo I guess. It seemed good in theory, which is why we signed on but I am struggling to find any positives since we made that mistake. It might work if you have a millennial-only client base. What do you dislike? Oh ...

"They lie and take your money"

What do you like best? Nothing, unless you are a person to person business where you can encourage the customer on the spot to review you, this platform does not work effectively What do you dislike? Almost everything. Once they get you in with t...

AI

Administrator in Construction

★☆☆☆☆

"Not a good fit for a construction company"

What do you like best? The web chat works well to get information from your leads, but like there are some people that don't want to leave the email address, there are people that don't want to leave the phone number. Podium requires the person to ...

J

Joseph

★☆☆☆☆

Horrible experience once I agreed to…

Horrible experience once I agreed to use there customer review platform. I was told by Riley, the rep I was working with....that they would set up everything themselves to guarantee results for my business. Once I gave them payment info to process payment, ...

★★☆☆☆

"I like the idea of podium, I know that it was a quick launch however I hope there will be fixes "

What do you like best? I like the opportunity to personalize and go further communication. I don't like that people have so much trouble getting the link to work What do you dislike? I don't like that contacts can't be reentered (ie. Phone number...

Read All 490 Reviews

Frequently Asked Questions

How much does Podium cost? ▼

Podium offers 1 pricing plan(s):

Podium — USD0.00

What is Podium used for? ▼

Podium is a Reputation Management Software solution. Top features include:

Social Media Metrics
Review Monitoring
Response Management
Customer Review Platform
Campaign Management

Does Podium offer a free trial? ▼

Podium does not currently offer a free trial.

What support does Podium provide? ▼

Podium provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.

Is Podium cloud-based or on-premise? ▼

Podium is Cloud Hosted software.

What training resources does Podium offer? ▼

Podium provides Help Guides,Video Guides,Blogs for training.