Milldesk
By Milldesk
Help Desk Software
Onetime(Perpetual License)
About
Milldesk is a help desk and service management solution designed to enable IT companies and service providers of all sizes to offer high-class customer support to their clients. Users can empower their business in real-time with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service.
Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. This allows requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Milldesk
USD0
- Workflow
- Parent link
- Shared Services Center
- Catalog of services
- Functional SLA
- Requester panel
- Survey
- Dashboards
- Themes / Logo
- Opening tickets by email
- Management reports
- Knowledge base
- Change management
- Contract management
- Fast ticket
- Inventory Agent
- Scheduled ticket (Scheduling)
- Importation of requesters via AD integration
- Tickets forwarding
- Email Templates
- Message Board
- Communications
- Custom access privileges
- External access by users
- Favorite solutions in the service catalog
- The best Helpdesk
User Reviews
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Frequently Asked Questions
How much does Milldesk cost?
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Milldesk offers 1 pricing plan(s):
- Milldesk — USD0.00
What is Milldesk used for?
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Milldesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Milldesk offer a free trial?
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Yes, Milldesk offers a 0-day free trial.
What support does Milldesk provide?
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Milldesk provides Business Hours,Online (Ticket) support.
Is Milldesk cloud-based or on-premise?
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Milldesk is Cloud Hosted software.
What training resources does Milldesk offer?
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Milldesk provides Help Guides,Blogs,Video Guides for training.
