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mHelpDesk

mHelpDesk

By mHelpDesk

4.1  ·  263 reviews Field Service Management Software Onetime(Perpetual License)
About
mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities make business processes a lot easier. mHelpDesk also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians.
Key Features
  • Offline Reporting
  • Analytics (Workforce)
  • Reporting
  • Route Optimization
  • Real-time Job Tracking
  • Job Scheduling
  • Compliance Management
  • Digital Signature
  • Attendance Management
  • Inventory Management
  • Claims Management
  • Document Management
  • Billing and Invoicing
Pricing
User Reviews + Write a Review
"Don't bee fooled"

What do you like best? Basic scheduling and mapped locations are OK but can be done with any mobile device. What do you dislike? We purchased mhelpdesk because they ensured us that they could customize our reports to look like samples provided. ...

"Terrible in all aspects"

What do you like best? Absolutely nothing, it is glitchy and tech support do not and cannot help because they have very little knowledge, they are at least polite. What do you dislike? The program is poorly organized, e.g. the billing module is u...

"Known issues with iPhone app"

What do you like best? They are friendly and polite. Sales did a good job. What do you dislike? They had known issues with iPhone on customized reports and could not get them solved. The sales rep knew we were using iPhones yet didn't disclose th...

AS
Avner Skolnik
★☆☆☆☆
Big promises - left out to dry once the free evaluation time expired

Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software ...

AJ
Andrew Jayasuriya
★☆☆☆☆
Really unhappy with them as a loyal …

Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could no...

Frequently Asked Questions
How much does mHelpDesk cost?

mHelpDesk offers 1 pricing plan(s):

  • mHelpDesk — USD0.00
What is mHelpDesk used for?

mHelpDesk is a Field Service Management Software solution. Top features include:

  • Offline Reporting
  • Analytics (Workforce)
  • Reporting
  • Route Optimization
  • Real-time Job Tracking
Does mHelpDesk offer a free trial?

Yes, mHelpDesk offers a 0-day free trial.

What support does mHelpDesk provide?

mHelpDesk provides Online (Ticket),Business Hours support.

Is mHelpDesk cloud-based or on-premise?

mHelpDesk is Cloud Hosted software.

What training resources does mHelpDesk offer?

mHelpDesk provides Help Guides,Video Guides,Blogs for training.

Tool Info
Company mHelpDesk
HQ Fairfax,
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial 0 Days
Best For
SMEs Enterprises
Customization
No