Max HelpDesk
By Max HelpDesk
Help Desk Software
Onetime(Perpetual License)
About
Max HelpDesk is a versatile helpdesk platform that enables you to make a system for prioritizing, categorizing, and assigning tickets so you don't lose track of them. It allows you to have meaningful discussions every day, across all channels, and with every consumer. Max Helpdesk platform offers built-in features to automate time-consuming helpdesk activities, identify issues, make plans based on measurements, and optimize the operation of your helpdesk. It enables you to collaborate as a team to address client issues promptly and effectively. With a smart knowledge base and forums, you can provide clients with a self-service experience and make the helpdesk really yours by customizing processes, customer portals, agent responsibilities, and more with Max HelpDesk. The platform makes ticketing easy, increases your team’s productivity, and helps you increase your work efficiency with its smart suite of features and tools. Furthermore, it offers complete customizations to fit every requirement of your
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Free Forever
USD0
- 1 agent
- 1 Email Inbox
- 1 Chat Widget
- Knowledge Base
- 30 days chat history
- Sponsor link "Powered by"
- 1 agent
- 1 Email Inbox
- 1 Chat Widget
- Knowledge Base
- 30 days chat history
- Sponsor link "Powered by"
Premium
USD9/User/Month
- Unlimited Agent
- 5 Email Inbox
- 5 Chat Widget
- Knowledge Base
- Allow client upload files
- Chat History for 180 days
- 24/7 Support
- Remove Sponsor Link
- Unlimited Agent
- 5 Email Inbox
- 5 Chat Widget
- Knowledge Base
- Allow client upload files
- Chat History for 180 days
- 24/7 Support
- Remove Sponsor Link
Business
USD15/User/Month
- Unlimited Agents
- 20 Email Inboxs
- 20 Chat Widgets
- Knowledge Base
- Allow client upload files
- Chat history for 365 days
- 24/7 Priority Support
- Remove Sponsor Link
- Unlimited Agents
- 20 Email Inboxs
- 20 Chat Widgets
- Knowledge Base
- Allow client upload files
- Chat history for 365 days
- 24/7 Priority Support
- Remove Sponsor Link
User Reviews
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Frequently Asked Questions
How much does Max HelpDesk cost?
▼
Max HelpDesk offers 3 pricing plan(s):
- Free Forever — USD0.00
- Premium — USD9.00 /User/Month
- Business — USD15.00 /User/Month
What is Max HelpDesk used for?
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Max HelpDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Max HelpDesk offer a free trial?
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Yes, Max HelpDesk offers a 0-day free trial.
What support does Max HelpDesk provide?
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Max HelpDesk provides Online (Ticket) support.
Is Max HelpDesk cloud-based or on-premise?
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Max HelpDesk is Cloud Hosted software.
What training resources does Max HelpDesk offer?
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Max HelpDesk provides Help Guides,Blogs for training.
