Lookback Pricing, Features & Reviews

About

Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon.

Key Features

✓ User Research
✓ User Journeys
✓ Usability Testing
✓ Prototyping
✓ For Websites
✓ For Mobile
✓ Animation
✓ Unmoderated Testing
✓ Screen Activity Recording
✓ Heatmaps

Screenshots

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Pricing

Team

USD99/Month

100 Sessions per year
Moderated & Unmoderated
Remote & In-Person
iOS
Android & Desktop
Virtual Observation Room
Take timestamped notes
Collaborate with your team
@mention stakeholders
Create highlights
Export notes
Export video files
Make projects private
Get unlimited storage
Access 24/7 Help Center
100 Sessions per year
Moderated & Unmoderated
Remote & In-Person
iOS
Android & Desktop
Virtual Observation Room
Take timestamped notes
Collaborate with your team
@mention stakeholders
Create highl

Contact Sales

Insights Hub

USD229/Month

300 Sessions per year
Moderated & Unmoderated
Remote & In-Person
iOS
Android & Desktop
Virtual Observation Room
Take timestamped notes
Collaborate with your team
@mention stakeholders
Create highlights
Export notes
Export video files
Make projects private
Get unlimited storage
Access 24/7 Help Center
Get priority Chat Support
Security Self-Assess
300 Sessions per year
Moderated & Unmoderated
Remote & In-Person
iOS
Android & Desktop
Virtual Observation Room
Take timestamped notes
Collaborate wi

Start Free Trial

Enterprise

USD0

Unlimited Sessions
Moderated & Unmoderated
Remote & In-Person
iOS
Android & Desktop
Virtual Observation Room
Take timestamped notes
Collaborate with your team
@mention stakeholders
Create highlights
Export notes
Export video files
Make projects private
Get unlimited storage
Access 24/7 Help Center
Get priority Chat Support
Security Self-Assess
Customer Success Manager
SAML-based SSO
Custom invoicing
Invite unlimited Observers
Unlimited Sessions
Moderated & Unmoderated
Remote & In-Person
iOS
An

Get Started

User Reviews + Write a Review

J

Joachim

★☆☆☆☆

SDK is 3 years old an doesn't work

S

Stefan

★☆☆☆☆

Absolutely unreliable

Absolutely unreliable. I would not recommend it to anyone.

UI

User in Retail

★★★★☆

"Simple tool that needs more reliability"

What do you like best? Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. What do you dislike? Videos tend to take a while to upload to the cloud. There'...

UI

User in Consumer Goods

★★★★☆

"I like using Lookback overall, but I do wish there were a few things that were different."

What do you like best? I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also abl...

UI

User in Internet

★★★★☆

"Works great for in person or remote "

What do you like best? Everything is now stored on the cloud. Instead of having to have an external hard drive. What do you dislike? Buggy. Sometimes sound or video cuts out mid session for remote observers. What problems are ...

Read All 19 Reviews

Frequently Asked Questions

How much does Lookback cost? ▼

Lookback offers 3 pricing plan(s):

Team — USD99.00 /Month
Insights Hub — USD229.00 /Month
Enterprise — USD0.00

What is Lookback used for? ▼

Lookback is a UX Software solution. Top features include:

User Research
User Journeys
Usability Testing
Prototyping
For Websites

Does Lookback offer a free trial? ▼

Yes, Lookback offers a 0-day free trial.

What support does Lookback provide? ▼

Lookback provides Online (Ticket) support.

Is Lookback cloud-based or on-premise? ▼

Lookback is Cloud Hosted software.

What training resources does Lookback offer? ▼

Lookback provides Help Guides,Blogs,Video Guides for training.