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LivePerson

LivePerson

By LivePerson

3.5  ·  75 reviews Live Chat Software Onetime(Perpetual License)
About
Liveperson is a live chat software that is built with a conversation cloud. This cloud makes it easy to have conversations that are branded and easy to use. With Liveperson, you can create your own bots that will help you respond to consumer questions. You can also use the conversation analysis to help you understand how your company is doing. Liveperson also offers a conversation manager that can help you understand the intentions of your consumers. You can also use this manager to optimize your company's operations. Liveperson also offers online support and a quotation-based pricing strategy.
Key Features
  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling
  • Video Chat
  • Call Me Option
Screenshots
LivePerson screenshot 1
Screenshot 1
LivePerson screenshot 2
Screenshot 2
Pricing
User Reviews + Write a Review
M
Mike
★☆☆☆☆
Hidden 90 day cancellation policy!

We tried to cancel after finding no link or administration area to do this after logging in. Only way to cancel is via chat - and you are locked in for 3 months. They will still bill you for 90 days after putting in your cancellation request. Stay far away!...

AR
Aaron Ray
★☆☆☆☆
Honestly SHOCKINGLY BAD!

This company is full of absolute cowboys. So I spent over an hour trying to get the price to use their chat software through their only way of communicating with them which is not surprisingly live chat. They would not give me any indication of pricing at a...

RH
rand hiester
★☆☆☆☆
6 year customer but still stuck paying $300 in cancellation fees?

Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying...."I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice,...

JM
Jamie Martin
★☆☆☆☆
Untrustworthy and Unhelpful

When I contacted LivePerson today to request that they close our account, they told me they had a 90-day cancellation policy. My agency has used them for various clients for over 8 years and I've never heard of this. When I asked to speak to a manager, I wa...

JL
Jason LaVanture
★☆☆☆☆
ZERO for Live Person!

We were with LivePerson for many several years and decided not to use them in January of 2017. After calling them and asking to cancel our account, they said that we could not cancel for ninety days. This is their policy if you can believe that. We agreed t...

Frequently Asked Questions
How much does LivePerson cost?

LivePerson offers 1 pricing plan(s):

  • LivePerson — USD0.00
What is LivePerson used for?

LivePerson is a Live Chat Software solution. Top features include:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
Does LivePerson offer a free trial?

LivePerson does not currently offer a free trial.

What support does LivePerson provide?

LivePerson provides Online (Ticket) support.

Is LivePerson cloud-based or on-premise?

LivePerson is Cloud Hosted software.

What training resources does LivePerson offer?

LivePerson provides Help Guides,Blogs,Video Guides for training.

Tool Info
Company LivePerson
HQ New York,
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial Not Available
Best For
Enterprises SMEs SMEs
Customization
No
Categories