Kustomer
By Kustomer
- ✓ Project Management
- ✓ Contact Management
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- ✓ List Management
- ✓ Customer Support
- ✓ Marketing Automation
- ✓ Product Catalog
- ✓ Call Logging
- ✓ Quotes (Proposals)
- ✓ Referral Tracking
- ✓ Lead Scoring
- Chat
- SMS
- Social
- Self-Service
- Voice Provider Integrations
- 60+ App Integrations
- Custom Objects and Attributes
- Internal Knowledge Base
- Standard Reporting
- One-Time Exports
- Message Redaction
- Google Authentication
- Chat
- SMS
- Social
- Self-Service
- Voice Provider Integrations
- 60+ App Integrations
- Custom Objects and Attributes
- Internal Knowledge Base
- Standard Reporting
- One-Time Exports
- Message Redaction
- Google Authentication
- Includes features of Professional plan
- plus
- Collaboration Users and Teams
- Business Hours
- Multiple Brands and Languages
- Business Rules and Custom Integrations
- Internal and Public Knowledge Bases
- Tracking Events
- External REST API Calls
- Standard and Custom Reporting
- CSAT Measurement and Reporting
- Scheduled Exports
- Multilingual Snippets
- Chat
- and KB
- Includes features of Professional plan
- plus
- Collaboration Users and Teams
- Business Hours
- Multiple Brands and Languages
- Business Rules and Custom Inte
- Includes features of Business plan
- plus
- Custom Skill Routing and Proficiency
- Service-Level Agreements
- Proactive Chat
- Knowledge Base Customer Portal
- Extended API Rate Limit
- Custom Permission Sets
- Multiple Business Hours
- Conditional Fields
- More Brands and Languages
- Includes features of Business plan
- plus
- Custom Skill Routing and Proficiency
- Service-Level Agreements
- Proactive Chat
- Knowledge Base Customer Portal
- Extended API Rate Limit
- Custom Permission Sets
- Multiple Business Hours
- Conditional Fie
- Includes features of Enterprise plan
- plus
- Real-time Dashboards
- Unlimited Collaboration Users
- Enhanced Routing
- Live Agent Auditing
- Extended API Rate Limit
- Set Allowed IP Ranges
- SAML Single Sign-On
- Sandbox Access
- Includes features of Enterprise plan
- plus
- Real-time Dashboards
- Unlimited Collaboration Users
- Enhanced Routing
- Live Agent Auditing
- Extended API Rate Limit
- Set Allowed IP Ranges
- SAML Single Sign-On
- Sandbox Access
What do you like best? I like the ability for single line exchanges to be automated. Also good organization for data and ability to snooze conversations versus mark it as done. Great organization for responding to oldest conversations first. W...
What do you like best? KObjects, timeline concept and focus on CX context is refreshing. Allows for theoretically great no/low-code supported functionalities and has the potential to become an operating system for most of the front-facing/admin...
What do you like best? I liked the layout of the the home page and the customizable responses that you can add yourself. Very easy to use template wise. What do you dislike? There was no way to flag spam requests that we see repeatedly ...
What do you like best? How you could help witg iT issues easly over the net. What do you dislike? Its not as integarted as the other softwares out there. What problems are you solving with the product? What benefits have you r...
What do you like best? I loved how Kustomer looked for our customers, it was a plain text email that went right to their inbox. We ran into three main issues and our rep did try to help us out by connecting us to product as well as other companies ...
Kustomer offers 4 pricing plan(s):
- Professional — USD29.00 /User/Month
- Business — USD49.00 /User/Month
- Enterprise — USD89.00 /User/Month
- Ultimate — USD139.00 /User/Month
Kustomer is a Help Desk Software solution. Top features include:
- Project Management
- Contact Management
- Incident Management
- Social Media Integration
- Multi-Channel Communication
Yes, Kustomer offers a 0-day free trial.
Kustomer provides Online (Ticket),Business Hours support.
Kustomer is Cloud Hosted software.
Kustomer provides Help Guides,Video Guides,Blogs for training.
