Inmoment
By Inmoment
Text Mining Software
Onetime(Perpetual License)
About
This feedback analysis tool is very efficient because it uses advanced analytics. This means that it takes the customer comments and surfaces the insights from them. It has a tool called the voice of customer (VoC) which gathers incoming customer data and provides feedback and alerts to your employees. It also has an Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. In addition, it has an Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. Finally, it has a closed loop feature which quickly identifies the root cause of your customer’s complaint.
Key Features
- ✓ Import-Export Option
- ✓ Geospatial Analysis
- ✓ Built-in Library
- ✓ Document Classification
- ✓ Audience Analysis
- ✓ Segmentation
- ✓ Sentiment Analysis
- ✓ Predictive Analysis
- ✓ Multi-language Support
- ✓ Competitive Analysis
Screenshots
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Pricing
Core cx
USD0
- Self-serve NPS
- CSAT and CES micro-surveys deployed in-app web or mobile
- or through email
- SMS
- Text and sentiment analytics
- Data exploration to mine unstructured feedback
- Reporting and dashboards to facilitate action and monitor trends
- Integrations with key systems of record
- Self-serve NPS
- CSAT and CES micro-surveys deployed in-app web or mobile
- or through email
- SMS
- Text and sentiment analytics
- Data exploration to mine unstructured feedback
- Reporting and dashboards to facilitate action and m
Enterprise
USD0
- Professional package elements
- Self-serve or managed service surveys for transactional
- relational
- and market research
- Industry specific text and sentiment analytic models
- Field level reporting
- Location-based action planning
- Case management and closed-loop
- Advanced and native integrations with key systems of record
- Professional package elements
- Self-serve or managed service surveys for transactional
- relational
- and market research
- Industry specific text and sentiment analytic models
- Field level
Custom
USD0
- Robust survey and data collection across any/all channels
- Extensive reporting that spans the enterprise–top of house to the front line
- Predictive and advanced analytics to facilitate recommendations and workflow
- Robust integrations with key systems of record
- Action planning
- advocacy
- case management
- closed-loop
- and more
- A unique combination of Customer Experience (CX)
- Employee Experience (EX)
- Marketing Experience (MX)
- and Product Experience (PX)
- Robust survey and data collection across any
User Reviews
+ Write a Review
MC
Mike Cloudsdale
Surveys don’t work on an iPad
Surveys don’t work on an iPad and they have given up trying to resolve the problem.
MC
Mike Cloudsdale
Their surveys do not work on an iPad…
Their surveys do not work on an iPad and no-one responds to requests for technical support.
Frequently Asked Questions
How much does Inmoment cost?
▼
Inmoment offers 3 pricing plan(s):
- Core cx — USD0.00
- Enterprise — USD0.00
- Custom — USD0.00
What is Inmoment used for?
▼
Inmoment is a Text Mining Software solution. Top features include:
- Import-Export Option
- Geospatial Analysis
- Built-in Library
- Document Classification
- Audience Analysis
Does Inmoment offer a free trial?
▼
Yes, Inmoment offers a 0-day free trial.
What support does Inmoment provide?
▼
Inmoment provides Online (Ticket),Business Hours support.
Is Inmoment cloud-based or on-premise?
▼
Inmoment is Cloud Hosted software.
What training resources does Inmoment offer?
▼
Inmoment provides Help Guides,Video Guides,Blogs for training.
