Inbenta

By Inbenta

★ 4.6 · 12 reviews Site Search Software Onetime(Perpetual License)

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About

Inbenta Knowledge is a powerful AI-based knowledge center that enables you to rapidly locate answers, manage knowledge, and easily produce knowledge to improve self-service. Inbenta's Knowledge, which is powered by a high-performing AI, allows for search by meaning and can translate human language to provide rapid responses to recurring user requests, resulting in higher customer satisfaction. Support requests are dramatically reduced, and your agents can focus on the few challenging issues that require human interaction, by providing keyword-agnostic access to commonly asked questions, product specifications, and more. Its robust analytics capabilities assist you in identifying search trends, popular subjects, and content gaps, allowing you to better respond to client requests and maximize self-serve assistance. Up to 95% correct response rates and a 10:1 self-service ratio are the results. Plus, owing to our long-tail SEO capabilities, your knowledge content may be indexed to help you enhance Google ranks and attract more traffic. The tool's

Key Features

✓ Filter Search Results
✓ Auto Completion
✓ App Integration
✓ Search Relevance
✓ Machine Learning
✓ Text Analytics
✓ Multilingual Search
✓ Customizability
✓ Multi-Platform
✓ Indexing

Screenshots

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Pricing

Inbenta

USD0

Content Management
Document Management
Collaboration
Self-Learning
Full Text Search
Content Management
Document Management
Collaboration
Self-Learning
Full Text Search

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User Reviews + Write a Review

★★★★☆

"Good search results, great metrics"

What do you like best? While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base. What do you dislike? ...

★★★★☆

"Inbenta helps us help our customers."

What do you like best? I love the back end analytics, and the fact that the reports are customizable. This helps us identify gaps in content. What do you dislike? I dislike the fact that some of our commonly used words are difficult to configure ...

★★★★☆

"Powerful semantic search at a reasonable cost with fast implementation and easy administration"

What do you like best? Powerful, easy-to-use search. Easy to integrate across multiple sources/repositories. Professional, responsive, and helpful support and engineering teams. Advanced linguistics, with support for refining and fine-tuning results thr...

★★★★★

"Using Inbenta semantic search to integrate multiple collections for search, and for data analysis "

What do you like best? What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. What do you dislike? There...

★★★★★

"Improving customer service with an IVA "

What do you like best? Having an intelligent virtual assistant with Inbenta means providing a great customer experience and at the same time to improve and enrich the work of each customer service agent. What do you dislike? There is really not m...

Read All 12 Reviews

Frequently Asked Questions

How much does Inbenta cost? ▼

Inbenta offers 1 pricing plan(s):

Inbenta — USD0.00

What is Inbenta used for? ▼

Inbenta is a Site Search Software solution. Top features include:

Filter Search Results
Auto Completion
App Integration
Search Relevance
Machine Learning

Does Inbenta offer a free trial? ▼

Inbenta does not currently offer a free trial.

What support does Inbenta provide? ▼

Inbenta provides Business Hours,Online (Ticket) support.

Is Inbenta cloud-based or on-premise? ▼

Inbenta is Cloud Hosted software.

What training resources does Inbenta offer? ▼

Inbenta provides Help Guides,Blogs,Video Guides for training.

Company Inbenta

HQ Silicon Valley,

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available