Hippo Pricing, Features & Reviews

About

Hippo is a customer service chat platform that allows businesses to communicate with customers in real-time. The platform provides businesses with relevant information to help them offer the best customer support possible. It also helps businesses keep visitors engaged by sending them the right message at the right time. With Hippo, visitors can choose their preferred language of communication and forward comprehensive messages with images and emoticons attached. The platform greatly reduces the workload of businesses by automating the chat assignment and re-assignment procedure. It also sends canned responses and support to individual customers, saving businesses time. The platform comes equipped with an interactive dashboard and offers seamless integration with external channels like Salesforce, Shopify, Hubspot, Zapier and more.

Key Features

✓ Visitor Targeting
✓ Transfers
✓ Shortcut Messages
✓ Persistent Chat
✓ Offline Form
✓ Knowledge Database
✓ Co-Browsing
✓ Agent Scheduling
✓ Video Chat
✓ Call Me Option

Screenshots

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Pricing

Pro

USD20/Month

No. of Agents : 2
Unlimited chat history
Website Integration : Integrate upto 5 websites
Effecient tracking of source of chats
Unlimited file sharing
Broardcast via email
sms and push notifications
Unlimited Customised chat bots
GDPR rights
Advanced Widget Customization
Canned responses
Allocation of business hours
Annoucements via email
sms and push notifications
Multiagent chats
Email Integration
Facebook Messenger Integration
Integration with E-commerce Platform
Integration with Wordpress
C

Contact Sales

Premium

USD80/Month

No. of Agents : 10
Unlimited chat history
Website Integration : Integrate unlimited websites
Effecient tracking of source of chats
Unlimited file sharing
Broardcast via email
sms and push notifications
Unlimited Customised chat bots
GDPR rights
Advanced Widget Customization
Canned responses
Allocation of business hours
Annoucements via email
sms and push notifications
Multiagent chats
Email Integration
Facebook Messenger Integration
Integration with E-commerce Platform
Integration with Wordpre

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User Reviews + Write a Review

JJ

jessica j

★★★★☆

"Facilities Operations manager"

What do you like best? i like that I can manage my staff work orders, prioritize there work, and accurately add in generated work orders What do you dislike? sometimes it was difficult to add users, or use a different internet explorer ...

FS

Ferdinand S

★★★★☆

"Good for tracking of work orders and projects."

What do you like best? It is easy to use. The dashboard is intuitive. No need for a smart brain to figure out how to use the system. What do you dislike? There would be occasional glitch, but everything is fine. Recommendation...

UI

User in Facilities Services

★★★★★

"Great product"

What do you like best? Great product very easy to use and understand . Like the calendar view and the the different levels of priority What do you dislike? Sometimes the program freezes up while in the work order screen and also doesn’t...

GU

G2 User in Non-Profit Organization Management

★★★★★

"very easy to use"

What do you like best? they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours Wha...

Read All 4 Reviews

Frequently Asked Questions

How much does Hippo cost? ▼

Hippo offers 2 pricing plan(s):

Pro — USD20.00 /Month
Premium — USD80.00 /Month

What is Hippo used for? ▼

Hippo is a Live Chat Software solution. Top features include:

Visitor Targeting
Transfers
Shortcut Messages
Persistent Chat
Offline Form

Does Hippo offer a free trial? ▼

Yes, Hippo offers a 0-day free trial.

What support does Hippo provide? ▼

Hippo provides Phone,Online (Ticket) support.

Is Hippo cloud-based or on-premise? ▼

Hippo is Cloud Hosted software.

What training resources does Hippo offer? ▼

Hippo provides Help Guides,Blogs,Video Guides for training.