Help Desk Software
Onetime(Perpetual License)
About
HelpSpot is a help desk software that helps you convert inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from using basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools,
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
HelpSpot
USD
0
- This free plan is download only with forum support Free
- All paid plans include full support and cloud or on-premise hosting.
- Up to 3 Agents
- Average cost per user just $14/month $499 / year
- Up to 5 Agents
- Average cost per user just $12/month $749 / year
- Up to 10 Agents
- Average cost per user just $11/month $1
- 299 / year
- Up to 25 Agents
- Average cost per user just $8/month $2
- 499 / year
- Up to 50 Agents
- Average cost per user just $8/month $4
- 999 / year
- Up to 75 Agents
- Average cost per user just $8/mo
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Frequently Asked Questions
How much does Helpspot cost?
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Helpspot offers 1 pricing plan(s):
- HelpSpot — USD0.00
What is Helpspot used for?
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Helpspot is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Helpspot offer a free trial?
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Yes, Helpspot offers a 0-day free trial.
What support does Helpspot provide?
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Helpspot provides Business Hours support.
Is Helpspot cloud-based or on-premise?
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Helpspot is Cloud Hosted software.
What training resources does Helpspot offer?
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Helpspot provides Help Guides,Blogs,Video Guides for training.
