Helprace

By Helprace

★ 4.3 · 4 reviews Help Desk Software Monthly,Yearly

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About

At Helprace, we want to make customer service easy and fun for everyone. We believe that by understanding your customers better, you can provide them with the best possible service. That's why we've created a cloud-based help desk and feedback community that can scale with your business. With Helprace, you can get the insights you need to improve your customer service and make your customers happy.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Pricing

Tickets

USD10/User/Month

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Saved Replies
Macros
Agent Collision
Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Saved Replies
Macros
Agent Collision

Contact Sales

Community

USD10/User/Month

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Self-Service Portal
User Feedback
Instant Answers
Crowd Help
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Self-Service Portal
User Feedback
Instant Answers
Crowd Help

Start Free Trial

Docs

USD10/Month

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Internal & Public Docs
Self-Service Portal
User Feedback
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts
Feedback Widget
User Profiles
Single Sign-On
Developer API
Webhooks
Internal & Public Docs
Self-Service Portal
User Feedback

Contact Sales

Self-Service

USD20/Month

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Customizable Voting
Mark Best Replies
Public & Private Communities
Crowd Help
User Feedback
Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Inst

Contact Sales

Helpdesk

USD20/Month

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Saved Replies
Macros
Workflows
Satisfaction Rating
Reports
SLA
Custom Fields
Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adapt

Contact Sales

Complete

USD30/Month

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers
Agent Collision
Adaptive Smart Search
User Profiles
Drafts
Feedback Widget
Single Sign-On
Developer API
Webhooks
User Portal Customization
Multiple Product Support
Internal & Public Docs
Article Usefulness Rating
Moderation
Saved Replies
Macros
Workflows
Satisfaction Rating
Reports
SLA
Custom Fields
Customizable Voting
Mark Best Replies
Public & Private Communities
Crowd Help
User Feedback
Teams
Ticket Restr

Contact Sales

User Reviews + Write a Review

Walter Zadanchuk

★★★★☆

A decent helpdesk and community solution for any small business

The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that...

Ken Leonard

★★★★☆

Very easy to implement

PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could work better? integration with email platforms What features/services would you like to see in f...

Ken Leonard

★★★★☆

Very easy to implement

Gregory

★★★★★

Great and complete help desk solution

We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.

Read All 4 Reviews

Frequently Asked Questions

How much does Helprace cost? ▼

Helprace offers 6 pricing plan(s):

Tickets — USD10.00 /User/Month
Community — USD10.00 /User/Month
Docs — USD10.00 /Month
Self-Service — USD20.00 /Month
Helpdesk — USD20.00 /Month
Complete — USD30.00 /Month

What is Helprace used for? ▼

Helprace is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does Helprace offer a free trial? ▼

Yes, Helprace offers a 0-day free trial.

What support does Helprace provide? ▼

Helprace provides Business Hours,Online (Ticket) support.

Is Helprace cloud-based or on-premise? ▼

Helprace is Cloud Hosted software.

What training resources does Helprace offer? ▼

Helprace provides Help Guides,Blogs,Video Guides for training.

Company Helprace

HQ Tampa, Florida United States

Starting price USD10 /User/Month

Deployment Cloud Hosted

Languages English

Free Trial 0 Days