HelpDesk
By HelpDesk
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Multiple mailboxes
- Reply address assigned to Team
- Multiple email templates
- Automated assignment
- Collision detection
- Screen recording
- Automated workflows: Unlimited
- Private notes
- Email delivery tracking
- Agent signatures
- Canned responses
- Agent rating
- Customer details
- Custom fields
- Tagging
- File sharing
- Contact form: Unlimited
- Mentioning
- Followers
- Priorities
- Ticket merging
- Customization Custom domains Customizable views Customizable rating message Customizable automatic reply Customizable email temp
- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Includes features of Team plan
- plus
- Security Audit log Security assistance
- Audit log
- Security assistance
- Product training
- Software engineer support
- Legal assistance
- Yearly PO & invoicing
- Key Account Manager
- Audit log
- Security assistance
Horrible company, they have shut down our account without a notice, no refund and no explanation.I had to chase them for days just to get a response, they still didn't refund me and said that they are allowed to shut an account without any notice. They don'...
What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed m...
What do you like best? What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely everything is kept in one place. I can also say that the user experience impressed m...
What do you like best? This Helpdesk system is very easy to use. User interface is very intuitive. Conversation history is embedded in the ticket detail make it easier to keep track. What do you dislike? Doesn't show tags on the ticke...
What do you like best? HelpDesk is one of the most amazing software i have used in our company. i like the HelpDesk so much because it offers the following quality customer support easy to set up and use provides good case management ...
HelpDesk offers 2 pricing plan(s):
- Team — USD34.00 /User/Month
- Enterprise — USD0.00
HelpDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, HelpDesk offers a 0-day free trial.
HelpDesk provides Phone,Online (Ticket) support.
HelpDesk is Cloud Hosted software.
HelpDesk provides Help Guides,Video Guides,Blogs for training.
