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Heap

Heap

By Heap

4.4  ·  436 reviews Product Analytics Software Onetime(Perpetual License)
About
Heap offers a smarter way to build digital products. With comprehensive data collection and structured processes, Heap helps Product Managers understand their users, make data-driven decisions, and craft delightful digital experiences. Retroactive and codeless user analytics provide greater access to data and more granularity. Your team can always gather insights, generate hypotheses, and evaluate impact without waiting for developer resources. Decouple analytics from code with the flexibility of Virtual Events. Retroactively name, modify, merge, or create new Virtual Events for each user interaction without writing new tracking code or changing the underlying data. With Autocapture and Virtual Events, Heap delivers the most complete customer dataset. Never worry about what an event is, if it’s outdated, or what the context behind it is. Give everyone at your company instant access to behavioral insights. Enable your organization to make better decisions based on more complete customer data.
Screenshots
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Pricing
Free
USD0
  • Up to 10k sessions/month
  • 1 Project
  • Unlimited user licenses
  • Auto captured events
  • 2 Sources
  • Data Dictionary
  • Standard analysis
  • Ad-Hoc Analytics
  • Reporting
  • Auto capture
  • APIs
  • Connect to Sources - 2
  • Projects - 1
  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • SOC-2 Compliance
  • Onboarding & Implementation - Self-Service
  • Heap University
  • Up to 10k sessions/month
  • 1 Project
  • Unlimited user licenses
  • Auto captured events
  • 2 Sources
  • Data Dictionary
  • Standard analysis
  • Ad-Hoc Analytics
  • Reporting
  • Auto capture
  • AP
Get Started
Pro
USD0
  • Custom sessions
  • 3 Projects
  • Access to all add-ons
  • Account-based analysis
  • Single Sign-On
  • Two-Factor Authentication
  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics
  • Auto capture
  • APIs
  • Connect to Sources - Ultimate
  • Projects - 3(Add-on More)
  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced) - Add-on
  • Report Alerts - Add-on
  • Heap Activate - Connect Custom Destinations
  • Heap Connect - Add-on
  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication
  • Basic Technical Support
  • Standard
Get Started
Premier
USD0
  • Unlimited projects
  • Heap Connect
  • Heap Activate
  • Advanced Governance
  • Report Alerts
  • Premier support
  • Ad-Hoc Analytics
  • Reporting
  • Account-Based Analytics
  • Auto capture
  • APIs
  • Connect to Sources - Unlimited
  • Projects - Unlimited
  • Event Visualizer
  • Data Dictionary (Basic Governance)
  • Governance(Advanced)
  • Report Alerts
  • Heap Activate
  • Heap Connect
  • SOC-2 Compliance
  • Single Sign-On
  • Two-Factor Authentication
  • Basic Technical Support
  • Standard Support
  • Premium Support
  • Onboarding & Implementation - Custom
  • Professional Serv
Get Started
User Reviews + Write a Review
"Easy Implementation, Impossible to Analyze"

What do you like best? By far, the installation and the ability to track all activity retroactively is the key feature for this product. It does mean that once things are up and running, which requires just one line of JS, you are tracking everything. ...

"Ok behavioural software"

What do you like best? Easy to implement, compared to other solutions. What do you dislike? Time-consuming to set up specific events and segments. Only exports up to a set number of rows, so you need multiple exports No royalty for their l...

★☆☆☆☆
"Very poor support for free/growing accounts"

What do you like best? The product itself is pretty neat and useful for user-level analytics. What do you dislike? Heap, on one fine day, closed our account without any notice as we were exceeding our free trial quota. This unprofessional behavio...

★★☆☆☆
"Best tool for insight"

What do you like best? The user drop tree graph from the funnel and the path from where the user landed helps great to make a quick and clear insight actions. What do you dislike? No alert system based on the conversion number between mins and ho...

UI
User in Online Media
★★☆☆☆
"Good idea poor execution "

What do you like best? I love the potential that Heap offers. I feel like I could learn a lot about my audience through Heap. What do you dislike? I don't like how hard it is to find the answers to the questions I have about my audience....

Frequently Asked Questions
How much does Heap cost?

Heap offers 4 pricing plan(s):

  • Free — USD0.00
  • Growth — USD0.00
  • Pro — USD0.00
  • Premier — USD0.00
Does Heap offer a free trial?

Yes, Heap offers a 0-day free trial.

What support does Heap provide?

Heap provides Online (Ticket),Business Hours support.

Is Heap cloud-based or on-premise?

Heap is Cloud Hosted software.

What training resources does Heap offer?

Heap provides Help Guides,Video Guides,Blogs for training.

Tool Info
Company Heap
HQ San Francisco, California United States
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial 0 Days
Best For
SMEs Enterprises
Customization
No