HappyFox
By HappyFox
- ✓ 360-degree Customer view
- ✓ Data Enrichment
- ✓ Data Orchestration
- ✓ Data Source
- ✓ Hyper Targeting
- ✓ GDPR Compliance
- ✓ Data Cleansing
- ✓ Email Marketing
- ✓ Landing Pages
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- $29 per Agent per Month billed Yearly ($1740 per Year)
- $39 per Agent per Month billed Monthly ($2340 per Year)
- $26 per Agent per Month billed 2 Years ($1560 per Year)
- $27 per Agent per Month billed 3 Years ($1620 per Year)
- Omnichannel Ticket Creation
- SLA Management
- Knowledge Base
- SSO (GSuite/SAML/Azure)
- SSL Certificate Hosting
- Migration Assistance
- $29 per Agent per Month billed Yearly ($1740 per Year)
- $39 per Agent per Month billed Monthly ($2340 per Year)
- $26 per Agent per Month billed 2 Years
- $59 per Agent per Month billed Yearly ($3540 per Year)
- $49 per Agent per Month billed Monthly ($2940 per Year)
- $39 per Agent per Month billed 2 Years ($2340 per Year)
- $41 per Agent per Month billed 3 Years ($2460 per Year)
- Includes features of Mighty plan
- plus
- Multi-brand Helpdesk
- SLA Breach Notification
- Custom Ticket Queues
- 24/7 Email Support
- Optional EU Data Center
- $59 per Agent per Month billed Yearly ($3540 per Year)
- $49 per Agent per Month billed Monthly ($2940 per Year)
- $39 per Agent per
- $69 per Agent per Month billed Yearly ($4140 per Year)
- $79 per Agent per Month billed Monthly ($4740 per Year)
- $52 per Agent per Month billed 2 Years ($3120 per Year)
- $55 per Agent per Month billed 3 Years ($3300 per Year)
- Includes features of Fantastic plan
- plus
- Proactive Agent Collision
- Task Management
- Asset Management
- 24/7 Email/Chat Support
- Uptime SLA
- $69 per Agent per Month billed Yearly ($4140 per Year)
- $79 per Agent per Month billed Monthly ($4740 per Year)
- $52 per Agent per Month billed
- $89 per Agent per Month billed Yearly ($5340 per Year)
- $99 per Agent per Month billed Monthly ($5940 per Year)
- $64 per Agent per Month billed 2 Years ($3840 per Year)
- $69 per Agent per Month billed 3 Years ($4140 per Year)
- Includes features of Enterprise plan
- plus
- Agent Scripting
- 2 TB Attachment Store
- All-time Reporting History
- 24/7 Email/Chat/Phone Support
- Customer Success Manager
- $89 per Agent per Month billed Yearly ($5340 per Year)
- $99 per Agent per Month billed Monthly ($5940 per Year)
- $64
- $1499 per Month ($17
- 988 per Year)
- $1149 per Month billed 2 Years ($13
- 752 per Year)
- $1299 per Month billed 3 Years ($15
- 588 per Year)
- Unlimited Agents
- 10
- 000 Tickets / Year
- 10 Custom Fields
- $1499 per Month ($17
- 988 per Year)
- $1149 per Month billed 2 Years ($13
- 752 per Year)
- $1299 per Month billed 3 Years ($15
- 588 per Year)
- Unlimited Agents
- 10
- 000 Tickets / Year
- 10 Custom Fields
- $1999 per Month ($23
- 988 per Year)
- $1599 per Month billed 2 Years ($19
- 188 per Year)
- $1729 per Month billed 3 Years ($20
- 748 per Year)
- Unlimited Agents
- 20
- 000 Tickets / Year
- 20 Custom Fields
- $1999 per Month ($23
- 988 per Year)
- $1599 per Month billed 2 Years ($19
- 188 per Year)
- $1729 per Month billed 3 Years ($20
- 748 per Year)
- Unlimited Agents
- 20
- 000 Tickets / Year
- 20 Custom Fields
- $2999 per Month ($35
- 988 per Year)
- $2399 per Month billed 2 Years ($28
- 788 per Year)
- $2609 per Month billed 3 Years ($31
- 308 per Year)
- Unlimited Agents
- 100
- 000 Tickets / Year
- 100 Custom Fields
- $2999 per Month ($35
- 988 per Year)
- $2399 per Month billed 2 Years ($28
- 788 per Year)
- $2609 per Month billed 3 Years ($31
- 308 per Year)
- Unlimited Agents
- 100
- 000 Tickets / Year
- 100 Custom Fields
- $4999 per Month ($59
- 988 per Year)
- $3999 per Month billed 2 Years ($47
- 988 per Year)
- $4329 per Month billed 3 Years ($51
- 948 per Year)
- Unlimited Agents
- 250
- 000 Tickets / Year
- 200 Custom Fields
- $4999 per Month ($59
- 988 per Year)
- $3999 per Month billed 2 Years ($47
- 988 per Year)
- $4329 per Month billed 3 Years ($51
- 948 per Year)
- Unlimited Agents
- 250
- 000 Tickets / Year
- 200 Custom Fields
PROS & CONS What are the best aspects of this product? We are currently using Zendesk and wanted to import all of our tickets to Zendesk. When I spoke to our account representative prior to signing up with HappyFox she assured us that there w...
What do you like best? The visitor IP address after the chat is great. Really helpful for archetypes of users. What do you dislike? The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be...
What do you like best? Round robin, being able to set up Smart Rules for routing. What do you dislike? Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc. What busi...
What do you like best? The flexibility of the smart rules is very great as well as the canned responses option. What do you dislike? The way to create new tickets is a bit frustrating. What business problems are you solving with the product? W...
What do you like best? I like the notifications, canned responses and knowledge base adding. What do you dislike? Navigation from ticket to ticket. Sometimes a bit slow to process. Recommendations to others considering the product Play a...
HappyFox offers 8 pricing plan(s):
- Mighty (Agent-Based) — USD39.00 /Month
- Fantastic (Agent-Based) — USD59.00 /Month
- Enterprise (Agent-Based) — USD79.00 /Month
- Enterprise Plus (Agent-Based) — USD99.00 /Month
- Starter (Unlimited Agents) — USD1.00 /Month
- Growth (Unlimited Agents) — USD1.00 /Month
- Scale (Unlimited Agents) — USD2.00 /Month
- Scale Plus (Unlimited Agents) — USD4.00 /Month
HappyFox is a Help Desk Software solution. Top features include:
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
Yes, HappyFox offers a 0-day free trial.
HappyFox provides Phone,Online (Ticket) support.
HappyFox is Cloud Hosted software.
HappyFox provides Help Guides,Video Guides,Blogs for training.
