Gladly
By Gladly
Help Desk Software
Onetime(Perpetual License)
About
Gladly is a customer support platform that helps you create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service department from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Hero
USD150/User/Month
- Communicate on all channels
- out-of-the-box including voice
- chat
- and social
- Natively built-in voice and IVR
- All the details about a customer is available in a single view
- Match customers with the best service hero with People Match
- See a customer's entire conversation history
- no matter what channel they come from
- in a single view
- Leverage a single knowledge base to publish answers across all channels and languages
- Understand team performance across agents
- channels
- and conversations
Super Hero
USD180/User/Month
- Includes features of Hero plan
- plus
- Custom reporting with Insight Builder to simplify creating reports and dashboards
- 99.9% uptime to keep the business running
- Increased API capacity to make it easy to work with all applications and data
- Premium 24x7 Support
- Includes features of Hero plan
- plus
- Custom reporting with Insight Builder to simplify creating reports and dashboards
- 99.9% uptime to keep the business running
- Increased API capacity to make it easy to work with all applications and data
- P
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Frequently Asked Questions
How much does Gladly cost?
▼
Gladly offers 2 pricing plan(s):
- Hero — USD150.00 /User/Month
- Super Hero — USD180.00 /User/Month
What is Gladly used for?
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Gladly is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Gladly offer a free trial?
▼
Gladly does not currently offer a free trial.
What support does Gladly provide?
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Gladly provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Is Gladly cloud-based or on-premise?
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Gladly is Cloud Hosted software.
What training resources does Gladly offer?
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Gladly provides Help Guides,Video Guides,Blogs for training.
