Email Tracking for Zendesk
The GDPR Compliance app for Zendesk® Support allows automatically and completely process the user's requests about their data
Why Choose Email Tracking for Zendesk?
It provides real-time email open tracking and click tracking to understand customer engagement.
Enhances customer support automation by triggering follow-ups based on email activity.
Improves visibility into support communication performance metrics.
Seamlessly integrates with the Zendesk customer service platform for centralized ticket management.
Benefits of Email Tracking for Zendesk
Increases support team productivity by identifying unresponsive customers quickly.
Improves customer satisfaction (CSAT) with timely and personalized follow-ups.
Provides actionable insights through email analytics and reporting dashboards.
Reduces resolution time using automated email engagement tracking.
How to Use Email Tracking for Zendesk
Install or enable an email tracking integration within your Zendesk help desk account.
Configure tracking settings for email opens, link clicks, and customer responses.
Monitor tracked emails directly inside the Zendesk ticket dashboard.
Use reporting tools to analyze email performance metrics and agent activity.
Features of Email Tracking for Zendesk
Real-time email open and link click notifications.
Integrated ticket-level email activity tracking within Zendesk.
Automated follow-up reminders based on customer email engagement.
Detailed email performance analytics and reporting tools.
- ✓ Email Marketing
- ✓ Click-through Tracking
- ✓ Agent Scheduling
- ✓ Email Deliverability Check
- ✓ Analytics
- ✓ Real Time Analytics
- ✓ Real Time Chat
- ✓ Workflow Automation
- ✓ Location Tracking
- ✓ Team Management
- ✓ Real Time Notifications
- ✓ Email Distribution
- ✓ Event Triggered Actions
- ✓ Click Tracking
- Anonymize ticket and user personal data in Zendesk®
- Extract user and ticket data
- Permanently delete user and ticket data
- Create contact lists
- Create ticket lists
- Bulk anonymization
- Data retrieve
- Preference preset
- Combined lists
- Ticket
- user and organizational lists
- Set processes for individual users/tickets
- Control agent permissions to start GDPR processes
- Reports
- Bulk deletion
- Dedicated support
- Email & Chat Support
- Everything in Standard
- Create Automations for user and ticket lists
- Schedule GDPR processes
- Create repetitive rules for processing personal information
- Set end dates for repetitive automations
- Data retrieve
- Preference preset
- Combined lists
- Ticket
- Set processes for individual users/tickets
- Control agent permissions to start GDPR processes
- Reports
- High-speed data treatment
- Bulk deletion
- Dedicated support
- Training and onboarding
- Ticket Unmerge
- Bulk anonymization
- External ID Anonymization
- Add tags after the users’ anonymization
- Replace the original ticket requester with a nameless user for ticket anonymization
- Data retrieve
- Modified data retrieve without custom fields
- Preference preset
- Combined lists
- Ticket
- user and organizational lists
- Set processes for individual users/tickets
- Control agent permissions to start GDPR processes
- Reports
- High-speed data treatment
- Automations
- List sharing
- Process Preferences Sharing
- Bulk deletion
- Redact Attachments by Type
- Export tickets with attachments
- Dedicated support
- Training and onboarding
- Phone & Priority Support
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Email Tracking for Zendesk offers 2 pricing plan(s):
- STANDARD — USD41.70 Per Subdomain, per month
- Premium — USD54.20 Per Subdomain, per month
Email Tracking for Zendesk is a Email Tracking Tools & Software solution. Top features include:
- Email Marketing
- Click-through Tracking
- Agent Scheduling
- Email Deliverability Check
- Analytics
Yes, Email Tracking for Zendesk offers a 7-day free trial.
Email Tracking for Zendesk provides Email,Live Chat support.
Email Tracking for Zendesk is Cloud Hosted,Hybrid,On Premise,Any software.
Email Tracking for Zendesk provides Help Guides,Video Guides,Blogs for training.
