Help Desk Software
Onetime(Perpetual License)
About
DeskXpand is an excellent help desk management software that is efficient, effective, and easy to use. It enables you to deliver excellent service to your consumers while also assisting you in streamlining your support. DeskXpand help desk management software is just what you're looking for when it comes to ticketing. With DeskXpand, you can create well-organized workflows for email, among other things. One of the most significant service desk functions in ticketing software is automation. With automation, you may eliminate time-consuming manual activities, streamline your job, and cut your support expenses.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
DX Lite
USD
10
/User/Month
- Unlimited Emails
- Feedback Forms
- Knowledge Base and a Portal
- Unified Ticketing
- Ticket Templates
- Users & Groups
- Roles & Permissions
- Single Business Hours
- Notifications
- Dashboard
- Unlimited Emails
- Feedback Forms
- Knowledge Base and a Portal
- Unified Ticketing
- Ticket Templates
- Users & Groups
- Roles & Permissions
- Single Business Hours
- Notifications
- Dashboard
DX Pro
USD
20
/User/Month
- Includes features of DX Lite plan
- plus
- Unlimited Portals with custom domains
- Live Chat and Help Widget
- Task/Activity Management
- Multiple Business Hours
- Custom Fields & Templates
- Canned Responses
- Multiple SLAs
- Automations & Triggers
- Scenario Automations
- CSAT Surveys
- Social Integrations
- Shopify Integration
- Audit Logs (Beta)
- Includes features of DX Lite plan
- plus
- Unlimited Portals with custom domains
- Live Chat and Help Widget
- Task/Activity Management
- Multiple Business Hours
- Custom Fields & Templa
User Reviews
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Frequently Asked Questions
How much does DeskXpand cost?
▼
DeskXpand offers 3 pricing plan(s):
- DX Lite — USD9.99 /User/Month
- DX Pro — USD19.99 /User/Month
- Non-Profit Organizations and Growing Businesses — USD0.00
What is DeskXpand used for?
▼
DeskXpand is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does DeskXpand offer a free trial?
▼
Yes, DeskXpand offers a 0-day free trial.
What support does DeskXpand provide?
▼
DeskXpand provides Business Hours,Online (Ticket) support.
Is DeskXpand cloud-based or on-premise?
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DeskXpand is Cloud Hosted software.
What training resources does DeskXpand offer?
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DeskXpand provides Help Guides,Blogs,Video Guides for training.
