Deskpro's helpdesk app helps enterprises deliver enhanced customer service to clients globally. The app supports different countries, time-zones, and languages, and has the extension to integrate 1000+ softwares. With the CRM search option, admins can search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these features have made Deskpro a globally trusted helpdesk solution.
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Cloud or On-Premise Deployment
- Standard Support
- Multi-channels: Facebook
- Automations
- CRM
- Customization
- Help Center
- 1000+ Apps & Integrations
- Full REST API
- Multi-Brand
- Localization
- iOS & Android Apps
- Reporting
- Search
- Voice
- ISO 27001 Certified
- ITIL
- Data Center Choice (US/EU/UK)
- Two-Factor Authentication (New)
- Cloud or On-Premise Deployment
- Standard Support
- Multi-channels: Facebook
- Automations
- CRM
- Customization
- Help Center
- 1000+ Apps & Integrations
- Full REST AP
- Includes features of Team plan
- plus
- Premium Support 24/5
- Multi-Accounts
- Named Account Manager
- Auto-Translate (New)
- Uptime SLA
- Larger Attachments
- Beta Features
- Extended Multi-Brand
- Unbranding / Whitelabelling
- Custom Reports
- Collections (soon)
- Chatbots (soon)
- Includes features of Team plan
- plus
- Premium Support 24/5
- Multi-Accounts
- Named Account Manager
- Auto-Translate (New)
- Uptime SLA
- Larger Attachments
- Beta Features
- Extended Multi-Brand
- Unbranding / Whitelabelling
- Custom Reports
- Collections (soon
- Includs features of Professional plan
- plus
- Enterprise Support 24/7
- Unlimited Multi-Brand
- Data Center Choice (Global)
- Product Previews
- Free Agent Certification
- Free Onboarding
- Quarterly Health Checks
- Sandbox
- Net 30 Payment
- Enterprise Uptime SLA
- Security Reviews
- Extended API Rate Limit (soon)
- Unlimited Multi-Accounts (soon)
- HIPAA & SOC 2 Type II (soon)
- Support SLA
- Custom Feature Development
- Custom Contracts
- Includs features of Professional plan
- plus
- Enterprise Support 24/7
- Unlimited Multi-Brand
One of the most expensive solutions and certainly not the fair and affordable pricing they claim. $30 per agent per month is the highest I've seen at all of the solutions I have looked at.
Not a very professional start-up. Did not get any answer to my query!
Their helpline and live chat is disgusting. Even live chat is not properproperly.
We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no one else came close to its service. I switched to different companies since then and desktop was always the ...
Deskpro offers 3 pricing plan(s):
- Team — USD36.00 /User/Month
- Professional — USD69.00 /User/Month
- Enterprise — USD0.00
Deskpro is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Deskpro offers a 0-day free trial.
Deskpro provides Online (Ticket),Business Hours support.
Deskpro is Cloud Hosted,Hybrid software.
Deskpro provides Help Guides,Video Guides,Blogs for training.
