Crisp

By Crisp

★ 4.4 · 58 reviews Live Chat Software Onetime(Perpetual License)

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About

Crisp is a live chat software that is embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

Key Features

✓ Visitor Targeting
✓ Video Chat
✓ Transfers
✓ Shortcut Messages
✓ Persistent Chat
✓ Offline Form
✓ Knowledge Database
✓ Co-Browsing
✓ Call Me Option
✓ Agent Scheduling

Pricing

Basic

USD0

Free Forever
2 seats included
Live chat
Team Inbox
Mobile Apps
Be Notified
Contact Form
Free Forever
2 seats included
Live chat
Team Inbox
Mobile Apps
Be Notified
Contact Form

Get Started

Pro

USD25/User/Month

$25 Month / Per Website
4 seats included
Unlimited History
Triggers
Canned Responses
Private Notes
Customization
Audio Messages
Reply from Slack
Facebook Messenger
Twitter DM
Email
Telegram
MagicMap
Internal Search
Block Users
$25 Month / Per Website
4 seats included
Unlimited History
Triggers
Canned Responses
Private Notes
Customization
Audio Messages
Reply from Slack
Facebook Messenger
Twitter DM
Email
Telegram
MagicMap
Internal Search
Block Users

Start Free Trial

Unlimited

USD95/User/Month

95 Month / Per Website
Unlimited seats
Knowledge Base
Status Page
Chat Reminders
Routing/Assign
Magic Browse
Live Translate
Automated Replies
Chat Bot
Automated Campaigns
CRM
Video Chat
Analytics
SMS
Line Automate with Zapier
Sync leads to Salesforce
Sync leads to Pipedrive
Sync leads to Zoho
Sync leads with Hubspot
Github
Trello Instagram
WhatsApp
User Ratings
No Crisp Logo
95 Month / Per Website
Unlimited seats
Knowledge Base
Status Page
Chat Reminders
Routing/Assign
Magic Browse
Live Translat

Contact Sales

User Reviews + Write a Review

"Sales lied to us to get us to sign up - now we are having issues..."

What do you like best? The system is alright - but the customer service is VERY misleading and did not follow up with what they promised us. What do you dislike? The sales dept said in JUNE of 2018 that all the features we were looking for would ...

Administrator in Civil Engineering

"Crisp fraud - lied to us to keep us through 18 months, now its a legal matter. "

What do you like best? System as itself could be useful, however the company defrauded us by telling lies to keep us as premier member What do you dislike? Crips back in 2018 kept telling us that all of our updates we wanted for our Shop...

Boris P

"Amazing Intercom replacement - but not GDPR compliant unfortunately"

What do you like best? Note: I have to change my review from a 10/10 to a 1/10 after our legal team reviewed Crisp for GDRP compliance. More on that below. In terms of features for customer support and marketing - Crisp really got it. We mov...

Marie

★☆☆☆☆

Aucun sens commercial

Offres floues et incomplètes. Je n'ai plus accès à mon travail et à moins de payer 95€ ils refusent de me rendre les textes qui m'appartiennent.Impossible de discuter avec eux, c'est comme parler à un mur.C'est dommage de ne pas être à l'écoute de ses clients.

Henrik Stougaard Nielsen

★☆☆☆☆

Incomplete and buggy software

Incomplete software. It simply cannot compete with its competitors. They make a lot of promises about improvements that they never follow up on.Such as: They do not have a built-in feature to send an "Out of office" message every time. Instead, they have a ...

Read All 58 Reviews

Frequently Asked Questions

How much does Crisp cost? ▼

Crisp offers 3 pricing plan(s):

Basic — USD0.00
Pro — USD25.00 /User/Month
Unlimited — USD95.00 /User/Month

What is Crisp used for? ▼

Crisp is a Live Chat Software solution. Top features include:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Persistent Chat

Does Crisp offer a free trial? ▼

Yes, Crisp offers a 0-day free trial.

What support does Crisp provide? ▼

Crisp provides Online (Ticket) support.

Is Crisp cloud-based or on-premise? ▼

Crisp is Cloud Hosted software.

What training resources does Crisp offer? ▼

Crisp provides Help Guides,Blogs,Video Guides for training.

Company Crisp

HQ NA,

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days