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ConnectWise Control

ConnectWise Control

By ConnectWise Control

4.2  ·  797 reviews Remote Access Software Yearly,Monthly
About
ConnectWise Control is a remote support software that connects you to your customers anywhere in the world. It offers a layered approach to security, with features like role-based permissions, 256-bit AES encryption, and multiple authentication methods. You can also use it to record sessions, view activity from a single pane of glass, and much more.
Key Features
  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat
  • Session Transfer
Screenshots
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Pricing
One
USD29/Month
  • 1 user can make 1 connection
  • Single License Restriction
  • Ideal for supporting a few end users and small groups of machines
  • 1 Session Limit
  • 10 Unattended Access Agents
  • Remote Meetings
  • Brand and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox
  • Remote Support
  • Mobile Technician Support
  • License type - Concurrent
  • Max technician license per account - 1
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - 10
  • # of simultaneous sessions - 1
  • Remote access
  • Remote suppor
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Premium
USD59/Month
  • 1 user can make 10 simultaneous connection
  • Per concurrent tech
  • Best for supporting end-users and unattended devices with superior support features
  • Up to 10 sessions per tech
  • Video auditing
  • Reporting dashboard
  • Remote diagnostics toolkit
  • ConnectWise View
  • License type - Concurrent
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - Unlimited
  • # of simultaneous sessions - 10
  • Remote access
  • Remote support
  • Remote meeting
  • Rem
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ConnectWise Control Access Pricing
USD30/Month
  • License type - Agent-based
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license - Unlimited
  • # of unattended agents per license - Varied
  • # of simultaneous sessions - Unlimited
  • Remote access
  • Remote command line
  • Wake-on-LAN
  • Host chat
  • Logon session switching
  • Sound capture
  • VoIP
  • Backage host commands
  • Multiple installation methods
  • MSI packages
  • Agent deployer
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers
  • Windows updates
  • Processes
  • Ev
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User Reviews + Write a Review
PO
Philip Olivier
★☆☆☆☆
Unreliable

We have been a customer for over a year now with Connectwise. It took them 4 months to setup the system and it took us about 2 months to learn the system. Although for the first 4 months we could not use the system, they still charged us the full price.Then...

KB
Keith Barthold
★☆☆☆☆
Unsatisfied

Your implementation team did a great job migrating my database to my on prem server, however, that's where our good experience ended. There are several other working pieces for CW that are all owned by CW including Quosal, Labtech, UserCentric, and CloudCon...

AG
Ari Goldstein
★☆☆☆☆
Loved the prospect of the product …

Loved the prospect of the product functionality and ability, but it is so behind the competition, and the support is a LOT lost on what the product is and what the competition is - as well as the details of how to use it - that it is too frustrating to use....

E
Evette
★☆☆☆☆
ScreenConnect as a service is fine but …

ScreenConnect as a service is fine but DONT TRUST the sales people.

TL
Thomas Luxford
★☆☆☆☆
my "recent" purchase was 9 months ago

my "recent" purchase was 9 months ago, but after getting this survey I was forced to check through my records to ensure there wasn't another charge.

Frequently Asked Questions
How much does ConnectWise Control cost?

ConnectWise Control offers 4 pricing plan(s):

  • One — USD29.00 /Month
  • Standard — USD49.00 /Month
  • Premium — USD59.00 /Month
  • ConnectWise Control Access Pricing — USD30.00 /Month
What is ConnectWise Control used for?

ConnectWise Control is a Remote Access Software solution. Top features include:

  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
Does ConnectWise Control offer a free trial?

Yes, ConnectWise Control offers a 0-day free trial.

What support does ConnectWise Control provide?

ConnectWise Control provides Online (Ticket),Business Hours support.

Is ConnectWise Control cloud-based or on-premise?

ConnectWise Control is Cloud Hosted software.

What training resources does ConnectWise Control offer?

ConnectWise Control provides Help Guides,Video Guides,Blogs for training.