Comm100 Live Chat
By Comm100 Live Chat
Live Chat Software
Onetime(Perpetual License)
About
Comm100 live chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox.
Comm100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which
Key Features
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
Pricing
Team (Live Chat)
USD29/User/Month
- Unlimited chats
- Audio & Video chat
- Configurable chat button and window
- Web
- desktop
- and mobile app for agents
- Real-time visitor and agent monitoring
- Upload files and screenshots
- Basic reporting
- MaximumOn™ (cloud only)
- 1-year data storage
- 24/7 live support
- Unlimited chats
- Audio & Video chat
- Configurable chat button and window
- Web
- desktop
- and mobile app for agents
- Real-time visitor and agent monitoring
- Upload files and screenshots
- Basic reporting
- MaximumOn™ (cloud only)
- 1-year data storage
- 24/7
Business (Live Chat)
USD49/User/Month
- Everything in Team
- plus:
- Multi-language chat and auto-translation
- Canned messages
- Routing by department
- Advanced auto chat invitation
- Manual chat invitation
- Custom visitor filter
- Add internal note
- IP Restriction
- Access to pre-built Integrations
- Advanced UI customizations
- Extended reporting
- 2-year data storage
- Everything in Team
- plus:
- Multi-language chat and auto-translation
- Canned messages
- Routing by department
- Advanced auto chat invitation
- Manual chat invitation
- Custom visitor filter
- Add inte
Enterprise (Live Chat)
USD0
- Everything in Business
- plus:
- Dynamic chat campaigns
- Advanced routing and allocation rules
- Visitor segmentation
- PCI DSS compliance
- Credit card masking
- Visitor SSO
- Agent console extension
- Shift management
- Agent SSO
- Access to Comm100 API
- Extended analytics
- Special compliance requirements (HIPAA Business Associate Agreement (BAA)
- security assessment
- system penetration test)
- On-premise deployment (optional)
- 3-year data storage
- Everything in Business
- plus:
- Dynamic chat campaigns
- Advanced routing a
Team (Omnichannel)
USD59/User/Month
- Everything in Live Chat Team
- plus:
- Twitter*
- WhatsApp business
- LINE
- Telegram and SMS
- Knowledge Base with unlimited articles and images
- Save visitor as Contact
- Block unwanted senders
- 1-year data storage
- Everything in Live Chat Team
- plus:
- Twitter*
- WhatsApp business
- LINE
- Telegram and SMS
- Knowledge Base with unlimited articles and images
- Save visitor as Contact
- Block unwanted senders
- 1-year data storage
Business (Omnichannel)
USD89/User/Month
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
Enterprise (Omnichannel)
USD0
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
- Everything in Omnichannel Team
- plus:
- Live Chat Business
- Custom tags
- Batch ticket editing
- Internal notes
- Automation triggers
- Custom fields
- Basic routing
- IP restriction
- Advanced password policies
- Extended reporting
- 2-year data storage
Business (Bot)
USD0
- Conversational keyword-powered chatbot
- Decision-tree task bot
- Intuitive and code free bot building interface
- Bot simulator for easy offline testing
- Pre-built task bot templates
- Sentiment analysis (Beta)
- Calendly integration
- Multiple action types
- Build your bot's keywords and responses in 32 languages
- Comprehensive analytics and reporting
- 10
- 000 actions per month
- Collect variable data
- Conversational keyword-powered chatbot
- Decision-tree task bot
- Intuitive and code free bot building interface
- Bot
Enterprise (Bot)
USD0
- Everything in Business
- plus:
- Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
- Conditional logic
- Location based service
- Webhooks
- Visitor SSO
- BYOB (Bring your own bot to Comm100)
- Everything in Business
- plus:
- Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
- Conditional logic
- Location based service
- Webhooks
- Visitor SSO
- BYOB (Bring your own bot to Comm100)
Agent Assist
USD0
- Real-time answer suggestions
- Retrieve answers from canned messages
- Retrieve answers from chatbot intents
- Retrieve answers from knowledge base
- Trainable to recognize industry-specific terms
- Machine-learning of agent behavior
- Control response sensitivity
- Flag failed questions
- Optimal performance with human responses
- Real-time answer suggestions
- Retrieve answers from canned messages
- Retrieve answers from chatbot intents
- Retrieve answers from knowledge base
- Trainable to recognize industry-specific t
User Reviews
+ Write a Review
"This has many advance features beyond other live chat services but many bugs, poor support."
What do you like best? While they have the most advance features the support is a real problem. No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday bef...
"Manageable but not ideal"
What do you like best? The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience. What do you dislike? We have an On-Prem deployment and management of t...
"Realy Worth Price ?"
What do you like best? Customization is very good so as the themes. Gaves a professional touch to our web chatroom. What do you dislike? There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. ...
"Efficient and useful"
What do you like best? I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions. What do you dislike...
"Great Live Chat software with tons of features"
What do you like best? Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from a...
Frequently Asked Questions
How much does Comm100 Live Chat cost?
▼
Comm100 Live Chat offers 9 pricing plan(s):
- Team (Live Chat) — USD29.00 /User/Month
- Business (Live Chat) — USD49.00 /User/Month
- Enterprise (Live Chat) — USD0.00
- Team (Omnichannel) — USD59.00 /User/Month
- Business (Omnichannel) — USD89.00 /User/Month
- Enterprise (Omnichannel) — USD0.00
- Business (Bot) — USD0.00
- Enterprise (Bot) — USD0.00
- Agent Assist — USD0.00
What is Comm100 Live Chat used for?
▼
Comm100 Live Chat is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Does Comm100 Live Chat offer a free trial?
▼
Yes, Comm100 Live Chat offers a 0-day free trial.
What support does Comm100 Live Chat provide?
▼
Comm100 Live Chat provides Phone,Business Hours,Online (Ticket) support.
Is Comm100 Live Chat cloud-based or on-premise?
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Comm100 Live Chat is Cloud Hosted software.
What training resources does Comm100 Live Chat offer?
▼
Comm100 Live Chat provides Help Guides,Blogs,Video Guides for training.
