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ClickDesk

ClickDesk

By ClickDesk

4.3  ·  79 reviews Live Chat Software Yearly,Monthly
About
ClickDesk is a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.
Key Features
  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling
  • Video Chat
  • Call Me Option
Screenshots
ClickDesk screenshot 1
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ClickDesk screenshot 2
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ClickDesk screenshot 3
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ClickDesk screenshot 4
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Pricing
Free
USD0
  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Get Started
Pro
USD25/User/Month
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95% Uptime & SSL Security
  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95% Uptime & SSL Security
Contact Sales
Enterprise
USD40/User/Month
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
Contact Sales
Professional (Team Plan)
USD45/User/Month
  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
Contact Sales
Growing Business (Team Plan)
USD125/User/Month
  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
Contact Sales
Enterprise (Team Plan)
USD350/User/Month
  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
Contact Sales
User Reviews + Write a Review
★★★☆☆
"ClickDesk"

What do you like best? For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. Add a code snippet to your site an...

★★★☆☆
"Wonderful "

What do you like best? I have used this when handling a lot of clients st once love the capacity of incoming work. What do you dislike? That it’s seriously overpriced for what it does. But nonetheless useful. What business problems are you sol...

★★★☆☆
"Review for ClickDesk"

What do you like best? It's a great widget to use for customer interaction. What do you dislike? Can sometimes lag in interactions, but still like it very much. What problems are you solving with the product? What benefits have you realized?...

★★★★☆
"Getting Information to clientas"

What do you like best? This seems like a great new service that can get our clients more information What do you dislike? Just getting to know the serviceand being able to get mre client feedback Recommendations to others considering the produ...

★★★★☆
"Great product!"

What do you like best? No major issues if I had to say anything it would be ease of use. If you want something reliable its great. What do you dislike? Slow sometimes. Like when signing on. Just takes a bit for the ticket procedure if it’s not a...

Frequently Asked Questions
How much does ClickDesk cost?

ClickDesk offers 7 pricing plan(s):

  • Free — USD0.00
  • Lite — USD14.99 /User/Month
  • Pro — USD24.99 /User/Month
  • Enterprise — USD39.99 /User/Month
  • Professional (Team Plan) — USD44.99 /User/Month
  • Growing Business (Team Plan) — USD124.99 /User/Month
  • Enterprise (Team Plan) — USD349.99 /User/Month
What is ClickDesk used for?

ClickDesk is a Live Chat Software solution. Top features include:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
Does ClickDesk offer a free trial?

ClickDesk does not currently offer a free trial.

What support does ClickDesk provide?

ClickDesk provides Phone,Online (Ticket) support.

Is ClickDesk cloud-based or on-premise?

ClickDesk is Cloud Hosted software.

What training resources does ClickDesk offer?

ClickDesk provides Help Guides,Video Guides,Blogs for training.

Tool Info
Company ClickDesk
HQ Sunnyvale, California United States
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial Not Available
Best For
SMEs Enterprises
Customization
No