ChurnZero

By ChurnZero

★ 4.7 · 259 reviews Customer Success Software Onetime(Perpetual License)

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About

ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot

Screenshots

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Pricing

ChurnZero

USD0

Command Center
Real-Time Alerts
Plays & Automation
Collaboration ChatBots
In-App Communication
WalkThroughs
Health Scores
Surveys
Dashboards/Reporting
Live Exports
Journeys
Segments
Command Center
Real-Time Alerts
Plays & Automation
Collaboration ChatBots
In-App Communication
WalkThroughs
Health Scores
Surveys
Dashboards/Reporting
Live Exports
Journeys
Segments

Get Started

User Reviews + Write a Review

Administrator in Computer Software

"A product that does not truly integrate"

What do you like best? Nothing, this product was a huge waste of our companies time. The product is a spam tool with a few dashboards. What do you dislike? The customer service was poor and unresponsive What problems are you s...

User in Public Relations and Communications

★★★☆☆

"Good idea but hard to use"

What do you like best? You can pretty much see what every one of your clients is doing on the platform, including time spent and where they clicked. What do you dislike? It's hard to use, the UI can be updated and searching for clients i...

User in Public Relations and Communications

★★★☆☆

"Good service but needs some updates"

What do you like best? It gives you transparency into what your clients are doing on the platform. Really good to see usage and automated email notifications are really helpful. What do you dislike? Hard to use and reports are hard to ex...

Laura T

★★★★☆

"Powerful Platform for Automating CS tasks"

What do you like best? I like that we can automate our customer reach-outs in ChurnZero and have statistics available so we can review and change as needed. Also the automation between our platform and HubSpot are great! We can have all our custome...

Charles W

★★★★☆

"ChurnZero Review"

What do you like best? Capability for in-app extensions to provide content to users for news and help guides. What do you dislike? Complex interface, the learning curve is very steep when incorporating many different data sources, and t...

Read All 259 Reviews

Frequently Asked Questions

How much does ChurnZero cost? ▼

ChurnZero offers 1 pricing plan(s):

ChurnZero — USD0.00

Does ChurnZero offer a free trial? ▼

Yes, ChurnZero offers a 0-day free trial.

What support does ChurnZero provide? ▼

ChurnZero provides Business Hours,Online (Ticket) support.

Is ChurnZero cloud-based or on-premise? ▼

ChurnZero is Cloud Hosted software.

What training resources does ChurnZero offer? ▼

ChurnZero provides Help Guides,Blogs,Video Guides for training.

Company ChurnZero

HQ Arlington, Virginia United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days