Chatra Pricing, Features & Reviews

About

Chatra is a live chat software that helps you communicate with your customers in a personal way. It comes with a number of features that make talking to customers easier for you and your agents. All conversations are saved, including unsent messages, which makes it easy for you to follow up with a particular customer. The Intelligent Chat Distribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to respond to a query within a certain time frame, the chat is automatically offered to other agents who are online. These real-time conversations can be viewed by all your agents, who can join in the conversation whenever they feel like.

Key Features

✓ Visitor Targeting
✓ Transfers
✓ Shortcut Messages
✓ Persistent Chat
✓ Offline Form
✓ Knowledge Database
✓ Co-Browsing
✓ Agent Scheduling
✓ Video Chat
✓ Call Me Option

Screenshots

Screenshot 1

Pricing

Free

USD0

Online & offline chat widget
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names
titles and photos
Typing indicators
Google Analytics
WordPress
Shopify
WooCommerce
Ecwid
Bigcommerce
JavaScript API
Online & offline chat widget
Basic visitor info
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concur

Get Started

Essential

USD19/User/Month

Online & offline chat widget
Email helpdesk
Facebook messenger
Instagram
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers
Basic visitor info
Detailed visitor info
Real-time visitor list
Shopping cart contents
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Chat notes
Saved replies
Invisible mode
Team chats
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names
titles and pho

Start Free Trial

Pro

USD29/User/Month

Includes features of Essential plan
plus
Operating hours
Agent groups
Chat Ratings
Chat Reports
Data export
Slack
Help Scout
Front
amoCRM
Zapier
REST API
Outgoing Webhook
Includes features of Essential plan
plus
Operating hours
Agent groups
Chat Ratings
Chat Reports
Data export
Slack
Help Scout
Front
amoCRM
Zapier
REST API
Outgoing Webhook

Contact Sales

User Reviews + Write a Review

D

Dillan

★★★★☆

So easy to use, no technical obstacles

PROS & CONS What are the best aspects of this product? As expected, Chatra is easy to use. No coding, no complex installs. In a matter of minutes, I was able to implement it and the whole team were quick to adapt to it. What aspects are prob...

A

Angus

★★★★☆

Flexible, useful, not to mention cheap

PROS & CONS What are the best aspects of this product? It's very flexible whether you're conversing with one or multiple prospects at once. A small team can handle a huge volume of customer questions in a day, not the least thanks to automatio...

L

Leopoldo

★★★★☆

My review of Chatra

PROS & CONS What are the best aspects of this product? I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to...

C

Curt

★★★★☆

Allows us to provide 24/7 customer support

PROS & CONS What are the best aspects of this product? The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the cont...

R

Rick

★★★★☆

Added new lead source for us

PROS & CONS What are the best aspects of this product? It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations us...

Read All 20 Reviews

Frequently Asked Questions

How much does Chatra cost? ▼

Chatra offers 3 pricing plan(s):

Free — USD0.00
Essential — USD19.00 /User/Month
Pro — USD29.00 /User/Month

What is Chatra used for? ▼

Chatra is a Live Chat Software solution. Top features include:

Visitor Targeting
Transfers
Shortcut Messages
Persistent Chat
Offline Form

Does Chatra offer a free trial? ▼

Yes, Chatra offers a 0-day free trial.

What support does Chatra provide? ▼

Chatra provides Business Hours,Online (Ticket) support.

Is Chatra cloud-based or on-premise? ▼

Chatra is Cloud Hosted software.

What training resources does Chatra offer? ▼

Chatra provides Help Guides,Blogs,Video Guides for training.