Live Chat Software
Onetime(Perpetual License)
About
ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
Key Features
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
Screenshots
Screenshot 1
Pricing
Basic
USD
179
/Month
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Standard Knowledge Base
- Chat and Email Support
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Stand
Regular
USD
299
/Month
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
Growth
USD
499
/Month
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
Enterprise
USD
0
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
User Reviews
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Frequently Asked Questions
How much does ChatMate cost?
▼
ChatMate offers 4 pricing plan(s):
- Basic — USD179.00 /Month
- Regular — USD299.00 /Month
- Growth — USD499.00 /Month
- Enterprise — USD0.00
What is ChatMate used for?
▼
ChatMate is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Does ChatMate offer a free trial?
▼
Yes, ChatMate offers a 0-day free trial.
What support does ChatMate provide?
▼
ChatMate provides Phone,Online (Ticket) support.
Is ChatMate cloud-based or on-premise?
▼
ChatMate is Cloud Hosted software.
What training resources does ChatMate offer?
▼
ChatMate provides Help Guides,Blogs,Video Guides for training.
