Cayzu Help Desk
By Cayzu Help Desk
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
What do you like best? Cayzu has all the technical assistance tools we need. I think it is a great idea to import clients, which allows me to integrate old communication channels with this new application. It also has a great ticket tracking system...
PROS & CONS What are the best aspects of this product? The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabl...
What do you like best? Cayzu is a support platform that has extensive helpdesk tools. What I like most is that I can see the requests on different channels, so that I can respond easily. It is also very useful to have the ability to divide between ...
PROS & CONS What are the best aspects of this product? The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled...
What do you like best? Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other h...
Cayzu Help Desk offers 5 pricing plan(s):
- Basic — USD7.00 /User/Month
- Team — USD14.00 /User/Month
- Pro — USD25.00 /User/Month
- Enterprise — USD39.00 /User/Month
- Enterprise Plus — USD55.00 /User/Month
Cayzu Help Desk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Cayzu Help Desk offers a 0-day free trial.
Cayzu Help Desk provides Business Hours,Online (Ticket) support.
Cayzu Help Desk is Cloud Hosted software.
Cayzu Help Desk provides Help Guides,Blogs,Video Guides for training.
