BoldDesk
By BoldDesk
Help Desk Software
Yearly,Monthly
About
BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience.
Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving.
Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically.
Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group.
With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Standard (Agent Based)
USD10/User/Month
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
Growth (Agent Based)
USD20/User/Month
- Includes features of Starter plan
- plus
- Ticket event and time trigger rules
- CSAT surveys
- Internal knowledge base
- SLA notification
- Custom status and roles
- Custom email templates
- Custom contact fields
- Single sign-on (OAuth and OpenID)
- Web Widgets & Web Forms
- Includes features of Starter plan
- plus
- Ticket event and time trigger rules
- CSAT surveys
- Internal knowledge base
- SLA notification
- Custom status and roles
- Custom email templates
- Custom contact fields
- Single sign-on (OAuth and OpenID)
- Web Widget
Enterprise (Agent Based)
USD40/User/Month
- Includes features of Growth plan
- plus
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals (New)
- Activity/Task Management (New)
- Knowledge base specific to a contact group
- Add contacts to multiple contact groups
- Brand specific custom email templates
- Includes features of Growth plan
- plus
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals (New)
- Activity/Task Management (New)
- Knowledge base specific to a contact group
- Add contacts to multiple contact groups
- Brand specif
Standard (Unlimited Agents)
USD249/Month
- Unlimited Agents
- Unlimited Articles
- 12
- 000 Tickets / Year
- Unlimited End-users
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
- Unlimited Agents
- Unlimited Articles
- 12
- 000 Tickets / Year
- Unlimited End-users
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
Pro (Unlimited Agents)
USD624/Month
- Unlimited Agents
- Unlimited Articles
- 2
- 500 Tickets / Month
- Unlimited End-users
- Includes features of Standard plan
- plus
- Ticket event and time trigger rules
- CSAT surveys
- Internal knowledge base
- SLA notification
- Custom status and roles
- Custom email templates
- Custom contact fields
- Single sign-on (OAuth and OpenID)
- Web Widgets & Web Forms
- Unlimited Agents
- Unlimited Articles
- 2
- 500 Tickets / Month
- Unlimited End-users
- Includes features of Standard plan
- plus
- Ticket event and time trigger rules
- CSAT surv
Business (Unlimited Agents)
USD1/Month
- Unlimited Agents
- Unlimited Articles
- 120
- 000 Tickets / Year
- Unlimited End-users
- Includes features of Pro plan
- plus
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals (New)
- Activity/Task Management (New)
- Knowledge base specific to a contact group
- Add contacts to multiple contact groups
- Brand specific custom email templates
- Unlimited Agents
- Unlimited Articles
- 120
- 000 Tickets / Year
- Unlimited End-users
- Includes features of Pro plan
- plus
- Multi-brand help desk
- Multi-brand knowledge ba
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does BoldDesk cost?
▼
BoldDesk offers 6 pricing plan(s):
- Standard (Agent Based) — USD10.00 /User/Month
- Growth (Agent Based) — USD20.00 /User/Month
- Enterprise (Agent Based) — USD40.00 /User/Month
- Standard (Unlimited Agents) — USD249.00 /Month
- Pro (Unlimited Agents) — USD624.00 /Month
- Business (Unlimited Agents) — USD1.00 /Month
What is BoldDesk used for?
▼
BoldDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does BoldDesk offer a free trial?
▼
Yes, BoldDesk offers a 0-day free trial.
What support does BoldDesk provide?
▼
BoldDesk provides Online (Ticket) support.
Is BoldDesk cloud-based or on-premise?
▼
BoldDesk is Cloud Hosted software.
What training resources does BoldDesk offer?
▼
BoldDesk provides Help Guides,Video Guides,Blogs for training.
