AzureDesk
By AzureDesk
Help Desk Software
Yearly,Monthly
About
AzureDesk is the perfect helpdesk software to simplify customer service for teams. It has a powerful ticket management system to provide end-to-end solutions for customer issues. All emails sent to any of the unlimited email accounts will be converted into tickets and displayed in the system. The Support Center ensures 24/7 customer service even when the team is absent. Collaboration is made easier by using Twitter-style handles to notify teammates. Get comprehensive reports on customer interactions and team/agent performance. AzureDesk can be integrated with multiple apps such as JIRA and Slack.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Plus
USD50/User/Month
- Email Addresses: Unlimited
- Agents: Unlimited
- Collaboration Features
- Business Rules
- Self Service Portal for Customers
- Reports
- Groups
- Track Request
- Apps Integration
- Ticket Fields
- Submit Request
- Knowledge Base
- Tab Ticketing System
- Agent Signature
- Search Page
- Batch Update
- Ticket Fields Reports
- Email Addresses: Unlimited
- Agents: Unlimited
- Collaboration Features
- Business Rules
- Self Service Portal for Customers
- Reports
- Groups
- Track Request
- Apps Integration
- Ticket Fields
- Submit Request
- Knowledge Base
- Ta
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Frequently Asked Questions
How much does AzureDesk cost?
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AzureDesk offers 1 pricing plan(s):
- Plus — USD50.00 /User/Month
What is AzureDesk used for?
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AzureDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does AzureDesk offer a free trial?
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Yes, AzureDesk offers a 0-day free trial.
What support does AzureDesk provide?
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AzureDesk provides Online (Ticket) support.
Is AzureDesk cloud-based or on-premise?
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AzureDesk is Cloud Hosted software.
What training resources does AzureDesk offer?
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AzureDesk provides Help Guides,Video Guides,Blogs for training.
