Atera
The only IT management platform powered by Action AITM
Why Choose Atera?
Atera is ideal for IT teams looking for a simplified and scalable RMM solution. It supports unlimited devices per technician, reducing overhead. Atera Reviews highlight its user-friendly interface, integrated features, and excellent customer support. With transparent Atera Pricing and access to an Atera Demo, businesses can easily assess its value before full adoption.Benefits of Atera
Saves time with automation and remote troubleshooting
Supports unlimited endpoints per technician
Reduces operational costs through consolidated tools
Enhances productivity with ticketing and reporting features
Improves client satisfaction with faster issue resolution
These benefits are often praised in Atera Reviews and are best explored through a hands-on Atera Demo and a detailed look at Atera Pricing plans.
How to Use Atera?
Start with an Atera Demo to get familiar with the platform. After setup, you can monitor client systems, run automated scripts, assign tickets, and schedule maintenance tasks. Atera also offers onboarding guides and support resources. Review Atera Features and Atera Pricing to choose the right plan for your IT environment.Features of Atera
Remote monitoring and management of devices
Integrated helpdesk and ticketing system
Automated patch management and IT automation
Real-time alerts and performance reporting
Remote access via AnyDesk and Splashtop
Atera Features are crafted to support end-to-end IT operations. Businesses often refer to Atera Reviews, take an Atera Demo, and evaluate Atera Pricing before implementation.
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Remote management & automations & scripting
- Windows & Mac and Linux support
- Remote monitoring and alerts
- Remote access using Splashtop & up to 2 concurrent sessions
- Patch Management
- Azure AD integration
- Reports
- Ticket automation
- Audit log
- Custom support address
- Service portal
- File view and transfer - up to 15GB per month
- Mobile app - iOS & Android
- All the magnitude of Professional and
- Remote access using Anydesk
- Splashtop concurrent sessions - unlimited
- 7 preset reports
- Ticket auto - tagging
- Custom assets types - up to 5
- File transfer - up to 50GB per month
- Extended audit log
- Custom support addresses - up to 2
- All the power of Expert and
- Build your own reports
- Audit log - 1 year retention
- Custom support addresses - unlimited
- Custom asset types - up to 20
- File transfer - up to 80GB per month
- Data recovery
- All the vastness of Master and
- Single sign-on - SSO
- Azure AD continuous sync
- Private software repository
- Custom domain SSL for Service Portal
- Tailored Atera onboarding - 3+ techs
- Dedicated account manager - 3+ techs
- Audit log - 7 year retention
- Unlimited custom analytics
- Custom asset types - unlimited
- File transfer - up to 100GB per month
- Network scanning and monitoring
- Log out all sessions
- Business associate agreement under HIPAA
- 99.9% uptime SLA
- Ticket migration service
- Script based custom fie
PROS & CONS What are the best aspects of this product? NONE, everything was overshadowed by their incompetence in billing correctly and access, including sluggish access. What aspects are problematic or could work better? Correct billing (no...
What do you like best? Nice interface. I like the dashboard on the front oage What do you dislike? No option for exporting passwords which when you want to out them in a secure system is no good. Recommendations to others cons...
What do you like best? Tickets and be categorized by client and are easy to sort. What do you dislike? It's slow to use and it can crash unexpectedly. What problems are you solving with the product? What benefits have you real...
What do you like best? The reporting is decent, but needs a little work to reflect what was patched. What do you dislike? Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what ...
What do you like best? Very vast features list for a great price. Very competitive. What do you dislike? We had some small bugs in remote connectivity but swiftly resolved by their support team. Recommendations to others consi...
Atera offers 4 pricing plan(s):
- Professional — USD149.00 /Month
- Expert — USD189.00 /Month
- Master — USD219.00 /Month
- Enterprise — USD0.00 Contact sales
Atera is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Atera offers a 0-day free trial.
Atera provides Phone,Online (Ticket),Business Hours support.
Atera is Cloud Hosted software.
Atera provides Help Guides,Video Guides,Blogs for training.
